Showing posts with label media. Show all posts
Showing posts with label media. Show all posts

Wednesday, August 5

Are There Too Few Analysts In The Field Of Journalism?

There is one place broadcast news continues to beat out print journalism online and it's about time print-to-digital migrants took notice. People aren't looking for news outlets anymore. They are looking for informed experts — analysts, informants, and influencers — who add commentary and consult to their observations of world events and breaking news.

For many journalists, especially those hanging on to the last thread of objective journalism, the concept sends shivers up their spines. It's something different being a columnist or critic than a hard news journalist — writers who prefer to be seen not for their style but for the masthead they make home.

But that's not what people want. They don't want to find the same news in every paper. They don't want truth in media if that means vanilla reporting. And they certainly don't want forgettable bits of top-down information that can be spun out by anyone no matter how hard print tries to maintain it.

Print-to-digital migrants need people that the public can identify.

Sooner or later, print-to-digital migrants have to realize that their decision (some of them, anyway) to cut costs by letting all their veteran journalists go in favor of young, cheap, and desperate writers was a mistake. They needed to double down and transform those old school journalists into quasi-celebrities, a status once reserved for columnists, investigative reporters, and Gonzo journalists alone.

Except, unlike some of their more biased brethren, they need to usher in an era of impassioned objectivists — journalists who aren't afraid to look at the world the way it is (rather than the way they want it to be) and still turn a phrase that causes you to turn your head or wreck you gut or shake you awake. They need to write so well, in fact, that we want to know them by name and trust them to shape our brains.

By shape, I don't mean the advocacy and affirmation news that broadcast serves up on daily basis. What I mean is striving for stories that leave people so deeply informed about a topic that they can form their own opinions. What I mean is writing articles that aren't afraid to dig deeper into topics so we may transcend the tit-for-tat tactics of sourcing two opposing viewpoints who only talk around the surface of the subject. And what I mean is raising the bar rather than insulting the public's intelligence.

How to make print media relevant again with modern reporting.

Just as news publishers are learning in Pakistan, news organizations are learning all over the world: The "power of the press" shrinks exponentially when the public can buy digital ink by the barrel too. In other words, reach ceases to be a value proposition when companies and campaigns frequently beat out the circulation of most major news organizations. So maybe it's time to change it all together.

• Develop more specialists. Whereas news reporters used to be generalists, the public craves to get their information from specialists. This is one of the reasons some research firms have thrived in recent years — they publish content by passionate analysts who are informed, visible, and objective.

Journalists can easily take a page from their playbook or any number of 'new media' publishers that began delivering better content in some verticals than the dailies did, starting almost a decade ago. These people didn't just report the news and other people's views, they provided real analysis.

• Market semi-public reporters. Of course, content wasn't the only place new media started to crush some dailies. Almost every new media publisher and content provider won on personality too. Instead of providing authoritative reporting from under a masthead, the public was treated to a snapshot of the people behind the words.

Much like broadcast has known for years, the messenger can be just as important to the public as the message. In fact, most of the public will even forgive openly biased reporting as long as they feel like they know the person behind it. Ergo, the reporter IS part of the value proposition nowadays.

• Content needs to be intuitive. Ask most people about the ideal length of web content and most of them will skew short. It isn't really true, but plenty of people make a great case for short. Most folks only want a few graphs that sum up everything, they say.

What they really want is tiered content — short introductions that allow them to discern whether or not it's a topic that interests them enough to dig deeper. In fact, I've met more and more people who tell me they use media outlets like Newsy to scan the content and then turn to The New York Times or The Washington Post for in-depth coverage in an attempt to create a DIY hybrid of content agility.

• Multimedia wins the Internet. Sometimes people want to stream clips and other times they want to scan headlines with pics, but they want so much more from anything they decide to dig into deeper. Just as it is having an impact on content marketing it is true for journalism too.

Different people learn differently so they want their content to be visual (see), auditory (told), kinesthetic (touch), or language based (read/write) as it suits them. So knowing this, it only makes sense that digital journalism needs to be multimodal whenever it makes sense — reinforcing whatever story that happens to interest them with maps, infographics, interactive displays, video clips, animation, or anything that make sense.

Maybe all we need are authentic journalists with dazzling content.

While most newspapers have been busy chasing eyeballs to make themselves look more viable than they are, they should have be reinventing their value proposition instead. Consider the obvious.

What if more print-to-digital migrants hired authentic reporters that people could trust to deliver passionate stories that could help us better understand the world? And, what if they did it in such a way that we could preview the content before immersing ourselves in interactive multimodal content?

While no one can be certain, odds are that this kind of publication wouldn't have to worry too much about circulation. In fact, when you look at how people cobble multiple sites together to get the same effect, they wouldn't have to worry about revenue either. Journalism would become relevant again.

Wednesday, March 18

There Is Little Room For Truth With The Future Of Media.

When you reconcile the state of communication today, its condition is critical. Journalism is giving up ground to public relations, which continues to be swept aside by content marketing. It will continue to do so at least until technology rewrites the definition of social media as we know it, with a rapidly evolving future as documented in a conversation that continues with Danny Brown today.

Follow that path to its logical conclusion and you'll discover that we really are witnessing the steady decline journalism in favor of special interest advocacy that masquerades as valuable content while being fueled by any number of organizational agendas. We now live in a world where even science becomes a public relations battleground to win over public opinion — a throwback to the era of a yellow press when news was less important than eye-catching headlines much like today.

New media has been reformatted for a new master. So now what?

Unless you live in a vacuum, you already know that the changeover from old media to new media is a pejorative concept. The media had been consolidated for some time, mostly among six media giants that once controlled about 90 percent of the media. Want to know who owned what? Look here.

This suggests that the transition from corporate-owned media to corporate (or special interest) generated media is largely lateral. Except, it's not. Even when corporations owned the media, they mostly left management alone, which left the reporters alone in turn. That isn't the case now.

When corporations and special interests decided to stop funding somewhat objective news outlets in favor of more advocacy eyeballs and carefully controlled content marketing, they created a fiscal rift that made owning a news organization an investment liability (unless that outlet earned eyeballs too).

That in and of itself accelerated a growing problem. For about 100 years, reporters only had to tell the truth or shame the devil to be successful. But with the advent of click counts and page views, the journalist started facing a very different job description. Each story has to stand on its own eyeball count and each journalist became responsible for developing his or her own niche following, which (sadly) continues to be defined by eyeball counts over professional prowess.

Under these conditions, telling the truth (or shaming the devil) really isn't enough. You have to tell the truth people want to hear and shame the devils that the public doesn't like. And you have to do it for a fraction of the cost because journalism hasn't kept up with scalable salaries.

Nowadays, only news commentary consultants and talk show hosts command real income-earning potential as they deliver the goods that people either love or hate. Call it biased infotainment — news adorned in a "what to think" packaging — sound bites that sum up most of it.

On the other side of the fence, brand journalists are attempting to do the same. The modern special interest gatekeepers — professionals who once catered to the journalists — are increasingly interested in spinning their own never vetted musings of content marketing as news, which maintains an objective that is the polar opposite of journalism. The new job is to add perspective and praise the internal angels, with budgets that eclipse what journalism once spent tenfold.

The budgets don't only make the output potentially more infectious but also make these new brand journalist/content marketing positions slightly more fun, significantly more visible, and reward with substantially better salary caps — at least enough to lure away the very people who used to be considered the fourth estate. All that is required in return is that the one-time-journalist see the world thorough the lens of the organizational perspective first. That isn't so bad. Or is it?

Earned media has become an archaic term. It's all pay, up front and often. 

There is no question some of it will be useful, even if the next generation will likely be lost in a world with no truth tellers. They'll be left in a place where everything is an opinion. Moral facts will all be optional — except when they are decided en masse by a simple majority that changes with the tides.

On the surface, content marketers seem relatively happy with a growing share of the communication landscape (over public relations, which is over journalism). But over the long term, no one should be too happy about it. Whereas journalists had a loyalty to citizens and public relations practitioners had a loyalty to both the organization and the public, content marketers serve organizational interests.

And when only the readily available content comes from an organizational perspective, then we've lost something as a thinking society. The content we will believe will largely be owned by whichever organization has the dollars to convince us as all of the others are drowned out by multi-channel repetition, with the only real irony being that most people will prefer it over time.

What do you think? Will there ever be a miracle resurgence in people being willing to pay for valuable, truthful, and objective news? Or will organizations simply fill the void with advocacy news, well-funded stories and slants that serve up "value" as long as it produces other outcomes too?

Wednesday, February 4

Anyone Can Hate A Press Release. You Need Courage To Love It.

News Release Struggles
If there is a single piece of public relations communication that everyone seems to loathe, then let it be the press release. Journalists hate them because they are often poorly written irrelevant non-news bites. Public relations practitioners hate them because they're boring to write, seldom read, and rarely get the job done. Business people hate them because they are at the heart of many PR nightmares.

It's true. One would be hard pressed to find a piece of short-form communication that has been blamed for more heartburn, headache, and hemorrhages than a press release. Averaging a mere 450 words, there seems to be nothing more vile. They are received with the same appreciation as an STD.

"Did you get what I sent you?" asks the practitioner forced to make the call.

"Yeah, I did. I'm seeing my doctor today," mumbles the journalist before hanging up.

This type of exchange is a far cry from where the press release started. The first modern press release is most often attributed to Ivy Lee, whose agency released information regarding the 1906 Atlantic City train wreck. The idea was to provide a statement to journalists ahead of rumors and conjecture.

From this, the release began its steady evolution at the hands of practitioners who used it brilliantly, not so brilliantly, and sometimes with unscrupulous intent. The most common problems include bad writing, inaccurate information, irrelevant content, and one of the most liberal definitions of what constitutes news in existence today with the some companies believing that a ribbon cutting for a new office water cooler might find some vacant space in a daily. Maybe it will. Don't count on it.

A few years ago, I rounded up the ratio between press releases and news stories on any given day. On any given day, there were 4.3 million press releases distributed to fill 1.4 million news stories, most of which never originated from a press release. The odds weren't great for a press release.

Nowadays, it can be even more challenging. Even when news stories do originate from a press release, the impact is considerably less than it was ten years ago. Most media outlets only have a diluted share of a shrinking readership/viewership, one that is plagued by content overload.

The media have a hard enough time soliciting interest in viable breaking news stories let alone trying to pitch something less ubiquitous like a ribbon cutting for an office water cooler. So why bother?

Why the press release is an underrated workhorse. 

From the perspective of the instructor, there isn't a better medium from which to teach students about public relations writing than a press release, even if I rarely call them that. I've always preferred the term 'news release' because it helps shape the content. News releases aren't about press plugs alone.

Determining News. Some practitioners think that pitches are enough. Sometimes they are. Sometimes they aren't. The difference is in the details. New releases challenge practitioners to determine the most viable news topics, find relevant data, and build a framework for something that can stand alone, be rewritten by the media, or spark a different approach to the story. Many pitches aren't news stories as much as they have the potential to be news stories. The legwork might not be complete.

Writing Stories. News releases don't necessarily feel like the most exciting assignments even if they require more strategic savvy and creative thinking to cut though the clutter. The structure, style, and format tend to be rigid without letting the writer off the hook of making the topic interesting. When you're only allotted about ten 2-3 sentence paragraphs, two of which are likely quotes, it requires considerable research, organization, accuracy, and clarity to get it right. Errors stand out easily.

Understanding Audiences. Public relations practitioners are mostly taught to think in terms of publics — various groups and stakeholders. But in order to write an effective news release they must not only consider whatever publics appear in their communication plan but also the audiences that subscribe to targeted magazines or media outlets and the journalists and editors (sometimes on a scale of one to one) who will ultimately decide whether a story that includes their organization will run.

Developing Relationships. News releases make for great introductions inside the organization while the practitioner researches subject matter experts and outside the organization while working with the media. Never mind the myth about public relations professionals who claim to have connections — any practitioner who takes press releases seriously can develop equally respectful media relationships overnight simply by providing what editors and journalists care about first — news.

The benefits, of course, don't begin and end with the practitioner. The organization benefits too.

Organizational Branding. Some marketing-minded practitioners might attempt to measure the outcome of every single release like an email blast, but the real value comes from the long-term game. The measure of your next ten or twenty or fifty news stories will tell the public (and your publics) about your organization than any single piece of content you produce. Ergo, what people hear about your company over the long haul will often determine what they say about you when it counts.

Content Testing. As mentioned earlier, news releases are an excellent medium to vet potential content. If it comes together in a release, internal content marketers and copywriters can extrapolate information to create content — blog posts that ring with a friendlier conversational tone or a visual exploration of the topic to share someplace like Instagram.

Professional Credibility. Even novice practitioners know that a third-party source, such as a member of the media, can elevate an organization's credibility. This is somewhat true today. But more than that, the press release itself (unless its news tone is abandoned for marketing fluff) has a broader reach than media. Whether published on a website or via wire services, analysts and other professionals pay attention to them too — especially in science, technology, and business.

The point is pretty simple — stop underestimating the news release and treating it like a throwaway plug that deserves about 15 minutes of an intern's time to toss together before firing out to a database of reporters who aren't the lease bit interested. Think of it instead like a content package written to get conversations started — inside and outside the organization. It's a framework for almost everything.

As such, if the news release can do it all when you do it right — achieve a short-term outcome, add to a long-term objective, brand and position, introduce and win over, spark conversation or create controversy, establish relationships inside and outside the company, raise questions and provide answers, establish credibility and record historical relevance, provide context and inspire content, feel official without being the final piece, and demonstrate a propensity (if not a passion) for solid communication — then why not love it? All it takes is a little bit of courage to expect better

Wednesday, November 5

Yes Virgina, There Are Impassioned Objectivists

Anytime I mention "objective journalism," someone contests the concept. They consider it an idealistic pipe dream. They claim that all journalists are biased. And they say it lacks the passion of advocacy journalism. But more than all that, they say objective journalism is dead. Get over it.

Sure, there is some truth to the statement that objective journalism is dead, but we mustn't mistake its current condition as evidence that the idea is boorish, flawed, or impossible. As defined, objective is an individual or individual judgment that is not influenced by personal feelings or opinions in considering and representing facts. And it's a quality that communicators ought not run from.

Objectivity comes with honesty and maturity. Grow up already.

The real problem it seems is that objective journalism allowed itself to be saddled with ideas that have nothing to do with objectivity — traits like fairness, indifference, and perfectness. Specifically, people expect that journalists (especially those who strive to be objective) must listen to both sides, transcend human frailty in hearing them, and then deadpan the facts for the public. But that's not it.

A working definition of objective journalism is more akin to how Iowa State journalism professor Michael Bugeja defined it: “Objectivity is seeing the world as it is, not how you wish it were.” The idea is that the communicator is willing to commit to the pursuit of truth, not what they hope is true.

People strive to be objective every day. A manager might like one employee better than another but promote the one with stronger skill sets. A coach might play the more talented player over their own child for the good of the team. A scientist might prove his theory wrong after reviewing empirical evidence. A judge might make a ruling that is right but weighs heavily on his or her heart.

So why would journalists somehow be incapable of striving to be objective (unless they don't want to be) where others have demonstrated the ability to succeed? It seems to me that all it would take is someone becoming impassioned to find the truth rather than promoting their own agenda or whatever agenda they have subscribed to believe. And it's in this passion for truth, rather than propping up fragile brands or frail ideologies, that deserves our respected admiration.

Forget balanced. A journalist might glean insight from different perspectives but truth doesn't take sides. Forget deadpan deliveries. Objectivity doesn't require anyone to feign disinterest in the face of outrage. Forget unconscious bias. The goal was never to transcend being human but merely to develop a consistent method of testing information, considering the evidence, and being self-aware of any personal and cultural bias. And all of these ideas were born out of a need for objectivity.

As as much as I have a fondness for Hunter S. Thompson, who had plenty to say about the objective journalism of his day, the lack of it enslaves us as the only "truth" that prevails is the one uttered with more frequency, more volume, and a more passionate will. And eventually, when the truth is no longer valued in favor of that "truth," it seems to me that we will finally find affirmation media to be an insult to our intellect and own sense of evidence.

Objective communication isn't limited to journalism. Stop saying yes. 

The Pew Research Journalism Project identified nine core principles of journalism, but I've always been partial to the idea that objectivity adheres to empirical standards, coherence standards, and rational debate. Empirical standards consider the evidence. Coherence standards consider how it fits within the greater context. Rational debate includes a diversity of views, but only gives merit to those views capable of meeting empirical and coherence standards.

In much the same way objective journalists strive to look out for the public interest, professional communications — marketers and public relations practitioners — better serve organizations (and the public) by applying objectivity to their situational analysis and measurements of outcomes. The stronger communicator is always the one who is objective as opposed to those who only aim to validate their actions or affirm a client/executive/decision maker's perceptions by saying yes.

Can we ever be certain? The answer is mostly no. While we can tear apart a baby's rattle and see what makes noise inside, we cannot see into the hearts of men and women to guess at their intent before there is any evidence of action. The best we can hope for is that those who have no intention of being objective wear the proclamation on their sleeves while others are given the benefit of the doubt until they prove otherwise. Let the truth lead for a while and see what happens.

Wednesday, October 29

The PR Call To 'Be The Media' Is A Misnomer

There's no question that social media has become an important part of the media/public relations landscape. Given that the media have completely integrated social media into journalism, it makes sense. And social, after all, has been integrated into every facet of communication and beyond.

It has become such a big part of public relations that there is even some ground swell over the notion that public relations could eventually "be the media" with equal footing. And why not?

Some firms even say that it's essential if businesses want to "reassume direct control over their reputations and news flow." Others say that it's a surefire solution "to become a producer as opposed to a facilitator" and earn a larger piece of the MarComm budget. And yet others think that in doing so, they can "skip the media middle man all together." It might even be vital to do so in some cases.

Being the media is not an evolutionary step for public relations. 

You don't have to subscribe to the notion of content shock to see a real problem with companies attempting to circumvent the media. The real problem is that it moves public relations away from its core tenet to strengthen the relationships between the organization and various publics in favor of a top-down communication — the same one that social was once purported to solve once and for all.

It also changes the perspectives, objectives, and outcomes of the communication. As quasi media, companies are incentivized to measure the reach, engagement, and conversion outcomes over programs designed to ensure mutually beneficial and measurable outcomes for the organization and its publics. And while it's true both efforts can work in tandem, the thinking is light years apart.

Reputable public relations teams would never view the media as a 'middle man' but rather as one of its very important publics — a reasonably objective (hopefully) voice that assists in bringing clarity to important issues, even those that are relatively niche. They also also understand that the increasingly diminished role of the media leaves an organization front and center as a direct source that must compete for attention against anyone who is looking for link clicks.

In other words, skipping the so-called media middle man further fragments communication, with each organization vying for its share of spotlight. It also opens up cause for corporations to supplant independent news, justified by the mistaken belief that the concept of objective journalism is a myth.

It seems nowadays that many public relations professsionals (and journalists) fail to understand that objective journalism works because the method is objective, not necessarily the journalist. And when objective journalism is allowed to work, it serves organizations and the public by vetting any claims, setting the agenda, and supporting the truth when the facts are paramount to the public good.

The evolutionary next step of public relations is collaboration.

Don't misunderstand the message here. Content marketing, social media, and corporate journalism have become vital components for any communication plan. But all of these tactics work best when they are employed in tandem with media relations, public relations, and other collaborations — something that even marketers see as having tangible value across multiple media venues.

Sure, I've always been an advocate for integrated communication, direct-to-public public relations, and teaching public relations professionals to think like a journalist. And at the same time, when it comes to public relations specifically, I also remind students that the simplest definition of the field is to transform "us and them" into "we," which would include a shrinking pool of pure journalists.

Wednesday, July 2

Welcome To The Petri Dish. A Great Big Thumbs Up.

Don't expect the fervor over what some people are calling a breach of trust by the social network Facebook to last very long. Despite the growing distaste that most people have for it, big data is here to stay and the abuse of it will always be a few clicks away. The Internet is a petri dish.

If you missed the story, Facebook (in cooperation with Cornell and the University of California) conducted an experiment involving almost 700,000 unknowing and potentially unwilling subjects. The study was originally designed to debunk the idea that positive social media updates somehow make people feel like losers. Instead, it affirmed something most sociologists, many psychologists, and a few marketers already know.

"Emotions expressed by friends, via online social networks, influence our own moods, constituting, to our knowledge, the first experimental evidence for massive-scale emotional contagion via social networks," concluded the study. Negative and positive emotional content can influence our moods.

The significance of the study from the socio-psychological viewpoint. 

The summary of the study is clear cut. The researchers showed via a massive experiment on Facebook that emotional states can be transferred to others via emotional contagion, leading people to experience the same emotions without their awareness. They also provide experimental evidence that emotional contagion occurs without direct interaction between people (exposure to a friend expressing an emotion is sufficient) and in the complete absence of nonverbal cues.

The experiment itself consisted of manipulating the amount of positive and negative content people received from their friends and relatives throughout the day and over long periods of time. Sometimes the test reduced users' exposure to their friends' "positive emotional content," resulting in fewer positive posts of their own. Other times, it reduced exposure to "negative emotional content."

The study confirmed that the changes to a person's newsfeed had the potential to alter their mood. While interesting, it's not surprising. Everything we let into our heads influences us.

The books we read. The television programs we watch. The news we subscribe to. The advertising we see. The people we hang around. It's human nature. We are prone to adapt to our social settings and seek out affirmation for acceptance or validation. And the only remedy is awareness — either the truth or sometimes the constant recognition that someone is attempting to influence you.

The ethical lines of emotional manipulation and big data have blurred. 

It is naive for anyone to think that affirmation media doesn't have an agenda much in the same way it is naive to think that marketers don't have a brand agenda (which can be much more powerful than direct sales). They do, much in the same way Facebook has an agenda. The more the social network understands where our new ethical lines are drawn, the more it taps any amount of data for anyone.

The only reason this experiment has touched a nerve is because the people were forced to look at what they don't want to believe much in the same way people who track down an online catfish are often disappointed. The truth isn't something people necessarily want. They want their truth.

As privacy issues have waxed and waned over the years, so has public tolerance. People are all too willing to opt in (or neglect to opt out) for the most marginal of benefits. And as they do, online and offline privacy will continue to erode. The only changes since some of the earliest online privacy debates have been around semantics. Consumer profiling has morphed into big data. Shaping public opinion has drifted toward mass manipulation. And all of it is covered in TOS.

At least, that is what some people think about privacy. What do you think? Is manipulation in the eye of the beholder? Is an apology enough? Would it be all right to promote one hair color over another without product identification just before introducing a new hair dye? Or maybe it is fine to dedicate more airtime to isolated tragedies in an effort to change public policy. The comments are yours. 

Wednesday, April 17

Writing Content: What Happens When PR Inherits The News?

When newspapers first began to appear in America, there wasn't much to them. Even in Philadelphia before 1730, there were only two news sheets being published there. One of them mostly published definitions from the dictionaries and nothing else.

When Benjamin Franklin took it over, he did away with all of it. He envisioned something else, and almost none of it had to do with news. Franklin made his newspaper a vehicle for instruction on moral virtues that often masqueraded as satire and mischief. General news was not on anybody's mind.

In fact, American newspapers wouldn't even pay much attention to general news until after 1750. And its use to spur and spurn politics would occur a few decades later, right in time for the American Revolution. And with politics, a tradition for including local items of interest took hold, one that isn't much more than 200 years old.

Where is all the news going and need we be concerned? 

When Bruce Spotleson, group publisher for Greenspun Media and an editor-at-large for the Las Vegas Sun, spoke as a guest in Writing For Public Relations at the University of Nevada, Las Vegas, he raised several powerful and poignant points. Much like I wrote last week, he doesn't see print going away.

Niche publications are particularly strong. Special interest content can still find subscribers. But what he does see slipping is the notion that newspapers are important to a community. And this makes me wonder, what then?

After all, they alone publish local items of interest and record. They alone publish in-depth news stories that act as a community spotlight. They alone have the opportunity to make a last stand in favor of objective journalism, at least those that haven't already rolled over into the ranks of affirmation media.

Bruce SpotlesonAnd along with that, as Spotleson pointed out, the public has grown increasingly unaware of local news and community interest. Some of them don't know whether their police department is good or bad, beyond any personal experience or biased opinion. Many of them are too busy too keep up on government accountability beyond their front yards. Most, if pressed, wouldn't even be able to hazard a guess what the leading local headline might be today.

Spotleson knows. He's asked. Even people who are applying for a job, he said, tend to have the same answer. They haven't gotten to it yet. And in all likelihood, they never will get to it. They're too busy.

Unless it's a national headline, breaking news, or entertainment, people tend to skip the middle ground. They know what is happening from their front door to the sidewalk or their self-selected tribe, which means the group of people they pick on social networks.

The rest of it, unless it touches them directly, tends to be a question mark. The issue is compounded in transient communities too. In such communities, people are much more interested in their hometowns than towns where they own a home. And if these trends tend to hold, news will eventually be gone.

Television news won't fare much better. Unless they find a niche, it's all just more noise on the Web.

Public relations isn't free anymore. It's all about paid content. 

In the wake of unsupported community news, all that will be left is a steady stream of public relations perspectives. Take a recent NV Energy story as an example. Although only a few people are aware of the story, the lack of any reporting arm would only leave several dozen biased voices in its wake.

On one side, there is the utility. On the other, the gaming industry. There are dozens more, including government, consumer advocates, and the public (despite their apparent absence). Without a newspaper to organize the issue, the public would either be largely left in the dark or perhaps exploited by public relations, not with malice but with each representative's own preconceptions as the story shows.

And who would win in such a world? My guess would be the one with the better and heavily budgeted communication plan, especially if they have properly leveraged social media. Except that win isn't free.

While public relations as an industry has been clamoring to take over content marketing and social media, it will come with another cost. As outlets for free exposure continue to diminish, companies and special interests will have no choice but to ramp up direct-to-public communication programs so each interest can publish the "news" as it sees fit. Right. They will publish all the news fit paid to print.

While some might guess the result will be similar to the ever-increasing price to enter politics (with state senate races starting as six and seven digits), I'm not even asking whether it will be this good, bad or indifferent. I'm asking something else. Are public relations professionals even ready to get what they wished for and are we, as the public, ready for it too?

Wednesday, January 9

Reporting Responsibly: The Psychology Of Rights

Sometime in the 1990s, I signed on to pen a few articles for the most aggressive First Amendment advocacy magazine I've ever read. The content was rough enough that I still sometimes question my decision to participate. I have and had mixed feelings for a couple of the columns I wrote, although they were nothing compared to some of material submitted by others. But that is why I wrote them.

I was challenging my own convictions. I was contributing to a publication Stephen King supported, which was how I discovered it. I had also just recently participated in a win the ACLU had over the old America Online's TOS, which included an aggressive censorship policy against its members.

After a couple of issues, I dropped any future assignments, but it wasn't the limits of the First Amendment that shook me off. The editor/publisher and I had a falling out despite our developing friendship. The argument that did it was over the Second Amendment. I couldn't fathom that a publisher might hold one inalienable right up high but dismiss another outright.

The lack of responsibility and hypocrisy of the Journal News. 

This previous experience was one of the first things that came to mind when I read about the Journal News publishing a map that included the names and addresses of almost 34,000 gun owners. The story, which began two weeks ago, has since escalated. In a case of tit-for-tat, someone decided to publish the names and addresses of the reporters and editors who work there.

Some of the editors are now unhappy and even frightened for themselves and their families. The newspaper has even reported that someone sent bags of white power to their offices, reminiscent of the terrorist scares several years ago. The paper's publisher, Janet Hasson, has hired armed guards for the offices.

Assuming the white powder reports are true, that is unquestionably over the line. But the rest of it, the publishing of names and addresses of reporters and editors, was fair. The paper's own blatant disregard for the responsibility that comes with the freedom of the press wasn't well thought out. The fear they feel isn't much different than the fear they instilled in gun owners and non-gun owners alike.

Perhaps one of my colleagues said it best, pointing out that at least some of those people on the list might be stalker victims or domestic violence victims, only purchasing a gun out of personal necessity. Or maybe there is even more to consider. Publishing the names of gun owners also gives criminals a potential list of gun-owning targets (or non-gun owning targets), gives neighbors a reason to be suspicious, frightens concerned seniors, gives prisoners the names and addresses of corrections officers and police officers, and invites everybody into everybody's personal affairs.

Incidentally, the map isn't even accurate. Many people listed have since moved or are deceased, making the map nothing more than an attempt to justify some notion that neighbors have a right to know who owns a gun or guns — an argument that suggests the public has a right to know which neighbors are journalists, people inclined to transform private lives into public affairs. It's all sad and silly.

The psychology of rights and press ethics.

Personally, it seems to me that there is a maturity in appreciating that the Bill Of Rights was included in the U.S. Constitution not because these rights were convenient or safe or popular. The Bill Of Rights are inalienable rights, meaning that they supersede the government's ability to grant them. They came about because it was the other way around. The citizens who made this government said they wouldn't give these rights up to the government.

Moreover, as inalienable rights, the expressed concept is that such freedoms are not granted by a majority at their privilege to a minority but rather owned and preserved equally by majorities and minorities alike, even when that minority consists of a single individual. In other words, we don't get to pick and choose which inalienable rights we want without the consequence of losing all of them.

That said, the Journal News might have been well within its rights to publish the map, but it doesn't excuse a blatant disregard for responsible news reporting. The same can be said for those who published the names and addresses of reporters and editors in an era where publishing is cheap and relatively easy, but I can't blame them. Equal opportunity sometimes breeds equal jeopardy.

What I do wish is that both publishers would have heard one of my former media professors challenge the ethical vs. free vs. responsibility perceptive of a free press in my media law class. He didn't speak about guns. Instead, he talked about the unwillingness of most newspapers and media outlets to publish the names of rape victims under the age of 18.

He proved his point by escalating the news value of the story, painting the progression that an editor might not publish the name of a 14-year-old victim, but would have a harder time not publishing her name if she was the daughter of a mayor, or if the mayor was responsible, or if other publications do. As he progressed, the hands of those who would not publish the name fell away with shattered convictions.

No, what the the Journal News did is not an exercise of two rights rubbing up against each other, creating the illusion that we have to make a choice. It is something much simpler. It is having the common sense to know that just because you can publish something, doesn't mean you have to publish it (or create laws to censor it). And maybe that is what the discussion ought to be about.

Friday, June 29

Breaking News: Dewey Still Beats Truman

The famously inaccurate banner, Dewey Defeats Truman, lives again as CNN is the first to break the news on the Supreme Court health care story. It was the first outlet to have a story at the ready.

Unfortunately for CNN, it was the wrong news. It was corrected only after 5-10 minutes of commentary on its television programming and thousands of people were prompted to read the headline: "Mandate struck down." Some even received news prompts on their mobile devices, feeling a pang of elation or disgust depending on where they stood on the issue.

But whatever they felt was replaced by a momentary lapse of reason and confusion. Whether they believed the headline or not, they were about to discover it was wrong. And in the weeks that follow, they might consider the broader ramifications of what this means beyond a chuckle.

Accuracy is the first rule of journalism and it just doesn't exist.

Eyeballs matter more, even when the news is reported wrong. In fact, it seems very unlikely the person responsible will be fired. They are likely to get a raise. The traffic, links, and mentions drove more traffic and attention to CNN, not less. And most people will forget about it, much like most don't even know who Dewey might have been.


In fact, technically, the media is calling the Supreme Court decision upheld. However, it wasn't upheld on the grounds the government had argued for. The government cannot may you buy a product you do not want or need. It can, however, tax you for not buying that product or service. Go figure.


This isn't the only time CNN or news organizations have been wrong about their interpretations. Jeffrey Toobin, CNN senior legal analyst, originally surmised it would be a 8-1 decision in favor of the bill. Linda Greenhouse with the New York Times aggressively argued the position that the mandate did not exceed Congressional powers.

It seems pretty clear now that both were wrong. The decision was 5-4 and the the Supreme Court was pointed in saying that the mandate could not be tied to the commerce clause. While the decision still expands the power of government, especially the power held by the Internal Revenue Service (the bureau charged with collecting the fees) and the U.S. Department of Health and Human Services (the bureau that eventually decides what health care you will get).

The problem with the reporting, of course, was the result of reading the first few pages of the decision rather than reading the entire opinion before reporting it. The reporting of speculation, on the other hand, was simply a case of people using the news to support a particular position or idea a.k.a. affirmation media that delivers exactly what people want to hear while swaying others too.

The media has to get a handle on what it wants to be. 

Nowadays, business owners and executives would be better off reading social media sentiment analysis than relying on the news to make decisions. The reason is simple enough. Without objective reporting, you can never be sure of the facts or how people will react to the various biased stories.

I don't mean the single error by CNN and other news outlets. I mean everything leading up to it and everything that will follow. The mistaken headline and knee jerk reaction is just a symptom of a greater problem. When the media can no longer be trusted to tell the truth or get it right, it fails to be relevant.

What this country needs now, perhaps more than ever, is a media outlet that restores objective journalism as its central idea. It might even be the right time, given the existing media outlets people turn to the most are failing to separate what constitutes news and what constitutes political opinion or two sets of talking heads.

Or, borrowing from a different example I shared several years ago, we need reporters who will do the hard work. Instead of talking to two people to get their opinions on whether or not a flag flapping in the wind is loud, we need a reporter to go to the location and report on the truth of it. It's loud. It's not loud.

Who knows? Maybe objective reporting could gain a foothold again once people become wary of sensitized stories and hearing what they want to hear at the expense of the truth. Or maybe not.

Friday, June 1

Spinning XL: Soda Pop Ban Spins Away Real News

Most major municipalities have so many problems — flattening employment, degrading infrastructure, diminishing revenue, and driving people away with increasing taxation — that it can be difficult for government officials to set priorities. But it wasn't difficult for New York City's mayor to set priorities.

The priority problem is you. You drink too much soda. 

After several failed attempts at fighting soda consumption, Mayor Bloomberg has found a way to curb consumption. Large sugary drinks are nearly all banned in New York City. Fruit juice, even those with more sugar than soda, and diet drinks will be exempt from the ban. Big milkshakes and oversized beers are still okay. As bad as those things are, Bloomberg knows he has to pick and choose his battles.

“Obesity is a nationwide problem, and all over the United States, public health officials are wringing their hands saying, ‘Oh, this is terrible,’” Bloomberg told The New York Times. "New York City is not about wringing your hands; it's about doing something."


With 32-ounce sodas finally outlawed, New York City citizens will have to look for 2-for-1 16-ounce cup sales at their local movie theaters, grocery stores, and convenience stores. The seriousness of this escapade cannot be understated. Bloomberg and others like him are excited to regulate your health, with many cities expected to follow suit.



Bloomberg says that the public wants him to do it. Maybe that makes sense, especially for the portion of the public that apparently does not have the will power to say no. According to the sourced CBS Health Pop story, the city health department says 34 percent of New Yorkers are overweight and 22 percent are obese. One in five school children is also obese. 


You can't tell people to consume less and exercise more, one health professor said. If she is given huge amounts of food, she is going to eat it. Egad. Keep your hands and feet away.


We saw similar attempts to regulate health two years ago, when some people said they don't want Ronald McDonald around either. McDonald's is a frequent target of such bans, including a case where San Francisco banned Happy Meal toys. McDonald's eventually side-stepped the ban, offering the toys for a 10 cent donation to the Ronald McDonald House Charity. 


But that's not where the real story ends. It's where the spin story begins. 


When government officials and politicians embrace headlines that can be likened to the top five ways to get media attention, it almost assuredly means that there is more important but less popular news to consider. What it is in New York is anybody's guess. But the soft drink ban certainly spun away the comptroller's finding that New Yorkers were over-billed by contractors


In fact, on a quick article recap count, the soda pop story beat the comptroller story by a margin of  10:1 because Americans love their news like their soft drinks — full of sugary goodness. Ergo, what's more exciting and sharable: a $2 billion project over budget by $700 million (up to $50 million in erroneous overcharges) or a soda pop ban? The numbers don't lie. Soda pop wins. 


The story swap spin tactic isn't confined to New York City either. With two contestants for the upcoming presidential election clearly defined, trumping real topics like the economy is already pretty commonplace. You know, never mind unemployment or government debt or foreign relations. It's safer to talk about birth certificates, lifestyle choices, and other sound bites. 

Friday, May 11

Changing Media: PR Pros Need To Follow

While more public relations pros (those that aren't too niche) know the scope of their work exceeds media relations, it's still important to keep up with some of the changes journalists are making every day. Recently, Ragan's PR Daily highlighted one change. Phone interviews are becoming past tense.

Ragan Daily cites a number of reasons that this is becoming true, including the relative ease of finding sources on social networks. But even more than that, most people (reporters and sources) agree that email interviews can sometimes be more efficient.

Every question is laid out. Every question is answered. The margin of error in misquoting someone is almost eliminated. And there are no wasted minutes trying to navigate the chain of command to sync something as a schedule to make the call.

The trend can easily be debated. There are plenty of reasons reporters would want to conduct a phone interview or possibly conduct one in person (especially if they want to sniff out a better story). There are also plenty of reasons a client might want one too (it creates a better opportunity to establish a rapport).

Journalists are evolving beyond email interviews too; public relations pros take note. 

When Bruce Spotleson, publisher of Greenspun Media, spoke to my Writing For Public Relations class a few months ago, he was very clear about changes that are occurring in journalism. And much of it doesn't sound like journalism as most public relations pros were introduced to it.

Nowadays, journalists are asked to consider the tone of a story for the web as well as print. All of them take cameras wherever they go. Most of them are armed with video cameras (or smart phones too).

Understanding social media is an absolute must. Not only do they use social networks for sources, but they listen intently — looking for potential stories, trends, and the occasional dust up. The idea that journalism is somehow separate from the Internet anymore just doesn't ring true.

Along with a more visible presence online, many are being asked to be more presentable offline. I'm not talking about suits and ties like journalists wore before becoming an acknowledged profession. But I am talking about being presentable enough to appear on camera or, on occasion, bring eyewitness testimony to bear on specific events. Even if the paper never runs the video, all of it makes for great archives.

All in all, the future journalist is going to be much more malleable with the times, virtually fusing the distinctions that people used to see between print reporters and television news teams. In the very near future, they will be one and the same with some emphasis on web trends.

Right, newspapers are tracking web trends with IT departments making suggestions based on which stories are read, how long they are read, and how much they are shared. While this doesn't necessarily mean reporters won't use old-school strategies for investigative pieces, it does impact the general fodder that is published every day — and might even impact which sources are chosen long term.

Where public relations professionals ought to take note if they haven't already. 

Ten years ago, it was relatively easy to distinguish strategic communicators (e.g., corporate communications) with public relations. Strategic communicators were most commonly generalists in their practice. Public relations professionals were generally specific, with an emphasis on external communication to specific publics (of which the media were one).

Anymore, it's not so easy to tell the difference. Public relations professionals and corporate communication professionals pass tasks back and forth all the time. And who is responsible for what is more dependent on the employer than the field.

Still, I don't think corporate communicators will be the driver to change public relations. I am starting to believe media will be the driver. If journalists become multifaceted professionals who are social media/social network savvy, video proficient, and occasionally offer on-air commentary, then it stands to reason public relations professionals will have to match those skill sets and then some.

Wednesday, March 7

Finding Spin: Bob Conrad Cuts Through The Spin!

Misinformation is a conversation that frequently comes up in my public relations courses, with no single source of information exempt from bias, fabrication, and blatant slant. One could easily argue that it makes up the majority of the information we are exposed to every day and the trend — driven by popularity and shareability — is increasing exponentially, with the media being especially suspect.

Where did all the objective reporting go anyway?

In his book, Spin! How The News Media Misinform And Why Consumers Misunderstand, Bob Conrad captures some of the story, leaning more toward current events than the short history of objective journalism and why it is changing (regressing) today. And missing the history of it all is probably the greatest flaw in an otherwise well-presented thesis book.

After all, one cannot fully discuss objective journalism without discussing Walter Lippman, who set the standard for it. Prior, journalism wasn't even considered a real profession. And why would it be? For all of the good people like Lippman were trying to do, other publishers like William Hearst and Joseph Pulitzer used sensationalized news to drive circulation much like media outlets do today. They did it enough so that both are readily linked to helping start the Spanish-American War.

How ironic that 100 years later, with new media on the rise and mainstream trying to drive circulation, we find ourselves relearning the same circular lesson. Unless, of course, you look at it all differently. Although yellow journalism did not get its name until the turn of the late 1800s, it was alive and well in the United States, both preceding the American Revolution (to prime independence) and immediately following it (to mutually ridicule emerging political parties after the writing of the Constitution).

But other than this omission, Spin! tells some of the modern story. 

Based on the assumption that journalists still pine away for objective journalism (they don't), Conrad captures several concerning stories in less than 90 pages. In the telling, he also catches more than one journalist tripping on his own logic.

"Our job is to tell stories, to make facts relevant, but never skew them." — David Baker, State News

Conrad takes the logic to task because he rightfully points out that interpreting and shaping the information is how it becomes biased. And, in fact, it is worse than the front end suggests. Many journalists who put pen to paper in 1960s and 1970s discovered new styles for writing the news — with the aim to set agenda or sometimes entertain with one.

From there, Conrad moves into other stories to demonstrate some of the real challenges that face journalism today: reporter bias, anointed elitism, and defensive posturing. Most of them fall into one of the six divisions of modern media, but a few go further in describing a blatant disregard for the truth, something a few journalists have used to gain attention and awards (e.g., those who make it up).

All of it makes for good reading. And yet, if the real measure of Conrad's book can be found in solutions, then it doesn't seem promising for us in this brave new world of media manipulation from outside and within. His seven solutions, some new and some old, include: creating space for more citizen journalism, reestablishing the barriers between news and opinion, adopting principles from public relations, holding journalists accountable, and raising the bar in expert selection.

Will any of these solutions work to curb misinformation? 

Not one of them is necessarily a bad idea and all of them can be starting points for consideration. But unfortunately, none of them can reach the ultimate goal. They cannot bring back objective journalism.

If we really want credible and objective news, then citizens have to support it while learning to suppress their growing appetite for affirmation news. And right now, feeling freed of inconvenient facts that run contrary to their own individual ideologies, it's virtually impossible for a major media outlet to survive and maintain objectivism.

If I had to guess, I would say that today's media needs a wide-reaching and catastrophic miss that results in massive public outcry. And if we are to avoid such a costly blunder, then we need an emerging voice within journalism like Lippman in his era.

Ergo, someone needs to shame the media into making the truth their ultimate goal once again. And if someone doesn't soon, then it will take something bigger than any of the examples cited in Conrad's book, which is a frightening thought.

I used to think, much like Conrad, that a collective voice might emerge from the ranks of citizen journalists to get the job done. But I don't see this happening anytime soon. As long as popularity and perceived influence are more cherished than the truth, then we will continue to be buffeted back and forth by polarized opinion, popularizing misinformation, and selective facts.

Where Spin! wins despite some shortcomings in research.

While it might not sound like it at times, I would recommend Spin! to anyone hoping to gain a better grasp of where the media are today. Not only does Spin! make a great catch-up primer and indispensable resource, it also sets an agenda for a conversation that needs to happen. Given you can consume it all in a few hours (and then spend weeks chasing down conclusions), all the better.

However, that doesn't mean you can afford to dismiss your own due diligence after reading it. Conrad brings in much of his arguments from what he is exposed to, which sometimes skews his own perspective. While he disclaims some of this in the preface, it's still bothersome to see someone attributed as if they coined "he said/she said" journalism  when they didn't, the omission of a historical context, and his own personal bias (which I have to point out despite agreeing with much of it).

In other words, it's a must-read book for anyone with an interest in media and citizen journalism, but only as a primer for a much bigger pool of knowledge that is out there and waiting to be assembled. Still, I will recommending it to my class. I regularly recommend his blog for good reading too.

I received a complimentary copy of Spin! How The News Media Misinform And Why Consumers Misunderstand by Bob Conrad with the understanding that the book would be reviewed.

Wednesday, February 1

Finding The Truth: Social Media, Psychology, And You

Two psychological studies were published on Jan. 30, with the lead news outlets being the Wall Street Journal and the New York Times. Depending on which story someone reads it could have dramatically altered their opinion and their reality about teenagers and the Internet. See for yourself.

Study: Face Time Benefits Preteens, Wall Street Journal 

Lead. A new study finds that media multitasking can hurt social and emotional development in preteen girls. And the researchers found a simple remedy—face-to-face tasks.

Summation. Heavy digital multitasking and more time spent in front of screens correlated with poor emotional and social health — including low social confidence, having more friends who parents perceive as poor influences, and even sleeping less. Ergo, the Internet is evil.

Researchers. Clifford Nass, communications professor; and Roy Pea, an education professor. Both at Stanford University. The paper was published in Developmental Psychology.

Shareability. Extremely shareable. More than a dozen pickups by major and mid-tier media outlets, almost all of which ran with much more negative headlines than the Wall Street Journal. My personal favorite is that "Too much social networking makes girls less happy: Study." The story was shared moderately on social networks, heavily when considering total shares from multiple articles.

The Comments. About 124 comments, mostly agreeing with the negative conclusions (and a few argumentative). Most of them were based on parental observations.

Do You Have A Blog?, The New York Times

Lead. Research has shown that keeping a diary helps soothe teenage angst. Researchers are saying that keeping a blog is even better therapy for the overwhelmed teenager. 

Summation. After the teenagers in the study were broken into six groups, two groups were asked to write about social problems, two groups were asked to write about anything, two groups kept private diaries or did nothing. The greatest improvement in mood was exhibited by the first group, which wrote about social problems and allowed comments. Ergo, the Internet is good. 

Researchers. Meyran Boniel-Nissim, psychology professor; and Azy Barak, psychology professor. Both at the University of Haifa, Isreal. The paper was published by Psychological Services.

Shareability. Not very shareable, not even the original article. There were only three other publications to run the story. All of them positive. The most positive headline "Science proves blogging is therapeutic — at least for teenagers. The story was hardly shared, either version.  

The Comments. About 40 comments, mostly disagreeing with the story and "reportedly" suggested that the comments were written by youth. The net consensus, overall, was that the idea of publishing their social problems for strangers was creepy and, in general, that they (teens) were much too busy living their lives to worry about the Internet. 

The Net Summation Of Two News Stories And A Different Reality.

When you weigh all of the observations, you might come up with an all together different observation. (It's admittedly tongue in cheek, but amazingly accurate at the same time.) Enjoy.

Two non-psychologists conduct an anecdotal study that they admit is non-conclusive (but they provide a solution anyway) that is wildly believed by parents who spend all their time online worrying about their kids online. It spreads like wildfire. 

Meanwhile, two psychologists actually conduct a study with control groups and prove the opposite might be true, but the kids in question say they are too busy living their lives to engage in a practice they consider creepy. And nobody cares. 

There are plenty of takeaways and you are welcome to take your pick. News isn't as important as it is sensational. Popularity doesn't make something true. Stanford professors should stick to their fields. The parents are a bigger problem than the kids. If you think this is bad, you should see how the political coverage has been lately. And so on and so forth. 

Please feel free to invent your own takeaways in the comments. I would love to read them because sometimes you need to treat the death of objective journalism with a good laugh. Wakes are more fun than funerals, after all.

Wednesday, November 30

Projecting Media: How One Source Becomes Two Stories

Depending the article you read, the next generation of television viewers is either growing or in jeopardy.

The Wall Street Journal reports an average of 5.8 million children between the ages of 2 and 11 watch television (broadcast, cable, and live) at any given moment. It's 1.7 percent higher than last year. The article concentrates on the big losses experienced by Viacom's Nickelodeon (down 15-20 percent) and Time Warner's Cartoon Network (down 11 percent) but cited gains in other channels, including the Disney Channel (up 5.9 percent) and The Hub (up 50 percent). The article alludes to more kids watching adult programs.

Ad Age, using the same data, ran a different story. It reported that Nickelodeon, Cartoon Network, and Disney XD all experienced heavy declines, and only hinted at the gains at Disney Channel and The Hub, dismissing the latter channel's gains because the comparisons are drawn against the low-rated Discovery Kids. The article then shifts to television's increasing competition from other media, including social networks and gaming. It also cites a Kaiser Family Foundation study that says children ages 8-18 watch 25 fewer minutes a day.

What is especially interesting about the two stories is that they were prompted by the same research from Nielsen. And yet, the overriding slant of the Wall Street article is that Nickelodeon is in trouble despite growing viewership, underscored by the channel's plea to wait for upcoming fresh episodes. Whereas the overriding slant of the Ad Age article is that the entire youth audience is slipping, with Nickelodeon leading the way, even if Viacom claims a ratings glitch.

Expect both articles will be shared with new slants. The Hollywood Reporter already spun off The Wall Street Journal piece. Ad Age has had fewer takers, but mostly because what might frighten marketers isn't likely to frighten parents. The more compelling observation is how media is shaped and what that means.

The consequence of journalism's time crunch is accelerating different realities. 

I've been fascinated with the changing shape of media for some time, especially as it pertains to perception and reality. And while we can only infer that the journalists have different world views of television, comparing the two stories demonstrates how validation is increasingly prevalent in media, not only for how we consume media but also in how professionals report it.

In fact, there is enough content on the Internet today to prove that children are both watching more and less television than they did 10 or 20 years ago. And for some authors, it is even critical to prove it one way or another. After all, there is no reason to write about the dangers of television to kids (or the benefits of television* before railing on the negatives) unless it constitutes a threat or benefit.

But what that really means, as a marketer or parent, is the emphasis need not be placed on the delivery system (television) as much as the programs being delivered. The same can be said for how we consume information and make informed decisions, with the burden of fact-checking falling less on reporters (citizen or professional) than on consumers.

In the case of the two articles above, the net takeaway might be that Ad Age is correct in that kids spend less time in front of the television but more time with a variety of media, with a heavy emphasis on multitasking. But where The Wall Street Journal is right is in that some channels are losing young viewers to better programs, especially those with more engaging or interesting content. More adult shows included.

Equally important for marketers, they might place more measure on the psychographics of these viewers, asking tough questions like: Which types of kids are watching Spongebob and which aren't, and are those kids more inclined to like this product or that product? Likewise, parents don't have to be passive about programing, but rather take some time to balance what is appropriate while appreciating that kids might not be as corruptible as we think.

Friday, October 14

Passing On Success: U.S. Wins Gold; U.S. Media Snoozed

Scanning the major media headlines this week, one might assume that the United States is dead in the water. The economy is a train wreck. The national debt is out of control. The space program is all but shelved.

You have to turn all the way to the sports section to see a different story, page two for some publications. The United States team won the gold medal at the world gymnastics championships on Tuesday. It is the team's first world title since a 2007 meet in Stuttgart. And, the team did it after losing one of their top members.

Twenty years ago, this would have have been front page news for days and weeks. This year, it took hours before  many news outlets even knew they ought to be covering it. Some ran it as a sports headline only. And a few more, despite the story staring them in the face, spun a negative headline.

Slate: The United States women's gymnastics team keeps winning gold, but at what cost to the athletes?

Seriously? Electronic outlets were even worse. On America Online, for example, it featured 23 headlines. Not one of them mentioned the U.S. win. Neither did any of the 36 headlines on Yahoo. The Huffington Post ran a story, but it was nowhere near the front page with several dozen others featured instead. In fact, the publication is too busy taking on evil corporate types who make a living off people who don't get fair wages — the irony.

What ran instead? Stories like the Corrupt History Of The Corporate Person, More Bad News For Anthony Weiner, and my personal favorite, Selena Gomez Rocks Glitter Short Shorts On The Carpet.

News Flash: U.S. Women Win World Title At 2011 World Championships.

These women represent some of the brightest, most focused, and dedicated athletes in the world. They represent physical preparedness and, especially important in gymnastics, the mental aptitude to win.

You can learn more about the gold win on the USA Gymnastics site. The men's team didn't do bad either. They brought home the bronze. Some media outlets covered it as a negative, but it's the first team medal for the men's team in eight years. They will certainly be contenders at the next Olympics.


I understand some of it, especially for media outlets in a digital space. According to Alexa, Yahoo's top regional traffic rank is in Taiwan, Hong Kong, Iran, and Nigeria. For The Huffington Post, it's the United States, along with Canada, Pakistan, and South Korea. And anymore, about 30 percent of AOL visitors live in the United Kingdom, Germany, Egypt, and Indonesia. There's nothing wrong with any of it.

In fact, along with the U.S., CNN is heavily viewed in Canada, Nigeria, and Mexico. Fox's top three include Argentina, United States, and Thailand. MSN is popular in Columbia, Mexico, and Belgium. (Please note: this does not mean that U.S. media isn't read by Americans. They rank high here too.)

Again, there is nothing wrong with any of it. You cannot secure a top Alexa rank with one country dominating visits. In fact, this oddball occurrence is one of the reasons the infamous 300,000 rank on Alexa test (for blogger outreach programs) is one of the biggest lies in social media and public relations circles. You have to look deeper if you are trying to reach a specific audience or region.

But that PR point is best saved for another time. The point for this post is that digital outlets are global outlets, and do not necessarily represent American interests, even if they cover American news. This is equally relevant for other countries too. You have to look beyond global rank, and even that is not perfect.

Two Possible Takeaways From The U.S. Gold Win Missed By Media. 


The United States media is becoming packed with Debbie Downers because negative headlines attract more eyeballs than positive headlines. (Ironically, blogs generally perform better with positive slants.) 

This isn't new. But what might be new is that the media isn't looking very hard for good news. And sometimes, it ignores it because a healthy percentage of their readers don't want to read about American success stories. (Much like Americans, in general, don't want to read about Iranian success stories.) 

Then again, maybe it is unique to this country. The United Kingdom's media outlets didn't underplay their star performers. Their women's team finished fifth and their media outlets covered it front and center, much faster and much more positively. Good for them. I think that is great.

But it does makes me wonder. What is the psychological impact of a country that punishes itself daily?
 

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