Adweek, speaking to Charles Golvin, principal analyst at Forrester Research, points out the obvious — it's advertising. Not only is it advertising, but it also makes several references throughout the tour for existing iPhone customers who might be less quick to buy a new phone.
In addition, Apple provides more information about iPhone 2.0 software that will add many of the same features sported by the new phone, including its ability to add applications and display iWork and Microsoft PowerPoint files.
Equally striking, there is no hard sell nor does there need to be. Apple casually presented information in a “matter of fact” style that makes sense without being boring. So sure, Apple might be criticized for not approaching social media the way some might think it should, but it really has been blurring the lines between marketing and customer service, using social media tools and real people to do it.
Does it work? Considering most advertisers struggle to capture customer interest in 30 seconds, I’d say engaging someone for 30 minutes is pretty smart. As for Apple being criticized for not having a transparent social media outlet? Well, it seems to me that its customers do a fine job of filling that so-called absence.