Monday, October 6

Picking Targets: Max Gladwell On PR

“The PR firm pitches your story to their friends in the media, which includes so much schmoozing and schwagging. You get stories written about your company or product, also known as “hits,” which raises your profile. Except that this has never actually been 'public' relations.” — Max Gladwell

Gladwell hits the target in a post that points out blogger relations and media relations need to be handled differently. Too many public relations firms are attempting to apply the weakest media relations 'tactics' to blogger relations, claiming that the same methods will hold true: that massive e-mail lists, non-news social media releases, and "relationships" are more than enough to grab up earned social media. Enough so that some are asking bloggers to place "pitch terms" on blogs, the exact opposite of what would be required to forge a relationship.

If you know a blogger, no public pitch terms are necessary. Right?

At first blush, the post perfectly reminds public relations professionals about the pitfalls in their practice. But after doing well to define blogger relations and separate out media relations from public relations, it also adds to the confusion that has become too typical in the field. Among them: promoting some pretty painful myths like counting column inches and proclaiming that those hits have an advertising equivalent (hopefully more than the retainer, they say).

But alas, not all column inches are created equal. Are they?

Column inch counts are quite possibly the single biggest contributor to massive e-mail lists, blind pitches, non-news releases, and the idea that "relationships" have become overemphasized in the game to grab up earned media. All of these 'tactics' lend well to capture space, but the quality of the space and the ability to move people to action remain elusive.

There is a cultural attraction here in Las Vegas that claimed to have several million in earned media (column inches). Yet for all that publicity, it still remains well off the Las Vegas visitor "must see" list, is largely ignored by locals, and its number one speaking point remains the public price tag — $250 million in a state with a budget crisis. Effective?

Done correctly, public relations tends to be a bit more involved. So, I'd suggest turning to Bill Sledzik's non-definitions instead.

Sledzik, an associate professor in the School of Journalism & Mass Communication at Kent State University, shared a few definitions from the past. And, he followed them up with what public relations is not.

As for social media, the concept that it's consumer relations as a counterpart of customer service doesn't hold true. In fact, I have yet to see a suitable definition of social media as a communication tool, probably because the publics are just as varied online as they are offline.


Anonymous said...

Alas, hits and clips are likely to remain the standard of success until the new measures of social media gain more cred. But column inches? You've got real issues if that's a measure that counts for you. It's pretty easy to game that one.

Britton Manasco
Illuminating the Future

Rich on 10/19/08, 9:03 AM said...


You are so very right. The very next measure being pushed in social media is friend counts and link.

Ho hum. It needs to change before social media will be taken seriously.



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