Monday, June 7

Erasing Content: The Future Of The Internet Is 404

It goes by many monikers: HTTP 404, 404 not found, 404 error, page not found, file not found. All of it refers to content that has been erased, moved, renamed, or otherwise missing from where it used to be. 

Some people consider fixing this issue among their staple services — they troll the web looking for broken links that lead nowhere. Then they contact the site owner and ask them to insert a new, often very loosely related link, to some content destination that might benefit their client in the short term. 

The service is sold as a win-win because most site owners don’t like broken links. But it isn’t a win-win because the new connection can never capture the source material the author linked to 15 years ago. So mostly, bloggers and journalists ignore those requests and let the 404 stand. Or, if they are actively managing their content, they will look for a better-suited link.

As for the lost source material, it’s anybody’s guess what happened. While site redesigns can move things around, destination 404 is more often the result of dead content. When blogs and magazines die, they leave Swiss cheese-like holes of nothingness. When bands break up, publishers give up on books, or writers decide they don’t like an article anymore — it’s all destined to become 404. So much for dreams of immortality. Digital data is temporary. 

The Internet is awash in dead service providers.  

Of course, this explanation only addresses 404 on a small scale. The truth is that the Internet is awash in dead social networks and content services. When one of them goes by the wayside, they take thousands of accounts and hundreds of thousands of content creation with them. 

I’ve known it for a while now. Geoff Livingston and I hosted a series of communication columns on a platform called Bumpzee in 2007. We called the series “BlogStraightTalk” and billed it as a weekly discussion on the best and worst of blogging content practices, presented in a contrarian format (e.g., Ebert & Roper or Kornheiser & Wilbon). 

When Bumpzee folded, so did BlogStraightTalk. Error 404. Bumpzee wasn’t the only one. Geoff sold his first blog, The Buzz Bin. Blogcatalog, which was once a prominent social network for bloggers, is long gone. So is RecruitingBloggers, which I mentioned in the article.
 
There are other examples too. A platform that grew out of Blogcatalog had its day too. BloggersUnite used to promote social causes and did well enough to attract the interest of CNN and the Wall Street Journal. One campaign even changed foreign policy in Darfur, Sudan (2008). Today, there are only hints that such a campaign occurred, fragmented content surrounded by 404 emptiness. 

These examples are just the tip of the iceberg. FriendFeed is gone. iTunes Ping dead. Google Wave, Google Buzz, Google+ are barely remembered. Friendster, Vine, Utterz, and Merrkat. MySpace is still around, but not most of the content that once made it a major social player. Technorati, too, which was a blog search and ranking site that most early bloggers relied on, left us in a lurch sometime in 2014 (if you can Digg it). The Internet is littered with the ghosts of a past no one really cares about — and that may include your content too. It certainly includes mine.

One unfair decision by a social network can cost all your content. 

A few days ago, I noticed my Facebook account acting a little wonky. I didn’t overthink it. Wonky is par for the course. 

Eventually, the wonkiness turned into something a little more than an inconvenience. Facebook had disabled my account, turning years of memories into 404 content. It didn’t just happen to my account. It happened to everyone’s account I know — every share, tag, or comment I ever made was erased. If I wished you happy birthday, you won’t find it. No warning. No appeal.

And if that wasn’t damaging enough, every page I was listed as a solo admin on was taken down with it — including an author page with 1,400 followers and two nonprofit softball pages. I have another page for Liquid [Hip] that I cannot access. It was spared being shut down because there were two admins listed. Unfortunately, the other admin has been awol for four years now, so I cannot access it. I’ll explore how to salvage the page when I take care of bigger issues. 

So what happened? It’s a question I get pretty often now. The short version is this: I provided consultation to a few Facebook groups last year, gratis. When a family emergency involving my grandmother distracted me, I forgot all about those groups (and plenty of other unimportant things). Unfortunately, these groups went sideways over the last six months (some people even claim sabotage), and Facebook decided to take the groups down. 

Anyone listed as a moderator saw their accounts restricted. Anyone listed as an admin, which included me, saw their accounts disabled. No warning. No appeal. Ironically, I almost left those groups a few weeks ago, but my family had tested positive for Covid. Then we had to travel to southern Arizona to clean out my grandmother’s property. You know. Real-life priorities. 

I was fortunate in that I could revive an old account that had been dormant for more than a decade. And now, I am in the process of rebuilding everything that was lost while providing my friends and colleges a cautionary tale. 

Your content exists at the whim of whatever network you use. Facebook can delete everything you’ve ever written, shared, or contributed to. Everyone you are connected with will be affected. They just won’t know it. The only evidence that something is missing will be lost in the lack of some reminder that used to pop up from time to time. Those reminders won’t happen.

There is a bright side, but only because I choose to see one. 

When I joined Facebook in 2007, I did so at the urging of fans from a canceled television show called Jericho. So I joined reluctantly and set up Facebook to repost my tweets for lack of having better content. Of course, as Facebook evolved, so did my content and connections in a sprawling, haphazard way — leading to an account with thousands of people I didn’t know. 

While I know hundreds of people, adding them back has placed friends and family first, which has changed my feed for the better. I also have a clean slate to work with and will remake my account with almost 15 years of experience none of us had when Facebook first hijacked our social connections. 

I won’t be penny smart and pound foolish either. Losing my account cost me scores of personal quips and family stories that I shared about my kids growing up. Those are all gone now. So, I won’t leave anything to chance. Copy any content that matters to you from time to time. You are the only one who cares about it. Facebook certainly doesn’t care about it.

I already knew this to be the case. Facebook used to sport a feature called stories, where I used to store longer short stories. Then one day, Facebook decided to put that feature on ice. While they did provide a little warning it would happen, a little notice doesn’t fix all the broken links associated with content removal. Lesson learned then. Lesson learned again. 

Here are two more takeaways that might spare you some future heartache. 1. Always have multiple active admins on every page you manage. If Facebook targets one admin, the other admins should be able to preserve the page. 2. All those advertising dollars you invested in your page are only as good as the service provider, which means marketing there is a necessary evil with no real value. My author page grew to 1,400 followers because of great content, hard work, and smart ad campaigns. The network erased it in an instant. Oh well. 

If you would like to help me restore my author page on Facebook, please like or follow it today. I am only weeks away from publishing my first book, a collection of short, short stories. Facebook will be one of the places I intend to promote it as long as possible (or you can subscribe to my future newsletter). Along with book updates, I will share more first draft short stories there, curate author-related content, and post progress on some other exciting projects from time to time. I really do hope to see you there. It’s already growing again. 

Goodnight and good luck.

Friday, June 19

Chasing Names, Part 1: My First Family Mystery

"I would have answered you sooner, but your last name confused me," she told me the first time we talked on the phone. "I couldn't see how we were related."


Meeting my Aunt Roxanne for the first time marked the end of an enduring mystery for me, one that I had actively tried to solve over two decades ago. At the onset, I had more misinformation than anything concrete, trying to chase down a presumed grandfather who was a "British soldier of Irish-Spanish descent, serving in World War II."


Separating Myth From Mystery


The British soldier myth was an upgrade from the original story. My father, who died at 19 in a car accident, was described as a "dark German." The story changed for me about the same time it changed for my father. We were both about 14 years old when we learned the truth. His father wasn't his father. My grandfather wasn't my grandfather.

My step-grandfather's name was placed on my father's birth certificate in Germany as a matter of convenience. When she was two months pregnant, he met my grandmother and loved her enough to propose and claim the child as his own anyway.

Since I was estranged from my father's family during my teens, it took another 15 years before I learned that my second set of clues was also a myth. I reconnected with my grandmother after my son's birth, and she gave me a new set of fuzzy facts.


My grandfather, she told me, was not a British soldier. He was an American soldier she met during the Berlin Blockade. She couldn't recall his name but remembered he would get in fights because he looked Mexican. His name may have been Oscar, she said, but he didn't go by that.


DNA tests were just emerging at the time, but I decided to try one. The first one, DNA Tribes, helped refine my search. My grandfather was less Mexican and more Native American, including genes exclusive to the Quechua tribe (part of the Inca empire). A significant number of potential family members could be found in Texas.


While DNA Tribes provided some detailed findings, it had few members, so I expanded my search with 23 and Me (a MyHeritage partner at the time) and ancestry.com.

Putting DNA Tests To Work

There are plenty of stories about lucky people. They find people right away. I wasn't one of those. My plan was built on meticulous research. I searched the databases for all Texans named Oscar, who served in the armed forces. I would then cross check them (and any brothers) with those who served in the armed forces between 1948-1949 and people who were potential DNA matches. 


Unfortunately, not all people with close DNA matches build their family trees on these sites. So, I often looked up weaker DNA matches with more robust family trees and searched for any reference to one of the Oscars I had found. I must have searched through hundreds of family trees, looking for my needle in a haystack of needles.


When I felt like I was narrowing in on a close match, I would send out in-service messages to the people managing those family trees. And, given there was a chance my biological grandfather did not know about my father's birth, I was as sensitive as possible.


We have such a good DNA match, I was hoping you might be willing to share some family history with me. My grandfather was an American soldier who served in Berlin abt. 1948-1949. He may not have even known he had a son. Do you have any relatives who this might be? I would love to know, and finally find the missing link.


On genealogy sites, patience can be a virtue. It's not uncommon for inquiries to go unanswered for years if they are ever answered. Some sent messages are still sitting in the inboxes of people who never revisited the site, couldn't reconcile my acquired German name with their surname or weren't interested in verifying an illicit relationship.


Making Sense Of Family Ties


Sometimes it takes more than your own ability to connect all the dots. While I had written and corresponded with several people, I had to write my most promising DNA match twice. The first time she didn't respond. The second time took six months.

She decided to respond because one of her daughters had tried another service, and my name appeared again. She reread my message, then we started writing, texting, and then talking to each other on the phone. We knew there was a connection, but we weren't sure where.


All five Navejar brothers had served in the armed forces. She had to make several phone calls to find out which brother was stationed in Germany at the time. It wasn't the brother named Oscar. It was Baldemar, who always went by Sonny, and he happened to be her father.


Roxanne taught me about the father my father never knew. And while he had not raised her, she knew him, who he was, and was connected to the Navejar family. They were early Texans, Native Americans, and descendants of the Quechua. They inspired my sketchbook project at The Brooklyn Art Library.

She taught me something else, too: how to welcome lost family members into your own. It was a lesson that would come in handy twice more in the year that followed —two stories that I'll share in part two. The lesson was simple enough. New family connections always start with an open mind, empathy, and a big heart.

"I want you to know you will always be part of my family," she told us. And my Aunt Roxanne will always be part of ours. Good night and good luck.

Monday, April 20

Failing To Plan Is Planning To Fail: Nevada Needs A Plan

On April 7, I wrote a well-reasoned letter to Nevada State Governor Sisolak and shared that letter with several elected officials and representatives. All of them, except Governor Sisolak, responded.

All of them, except Governor Sisolak, acknowledged its merits.

In sharing this letter, An Open Letter To Governor Sisolak Regarding COVID-19, almost 2,000 Nevadans also took the time to read it. Many of them also acknowledged its merits while several asked that I might write a letter for them. I am sharing a second letter (below), one that outlines what has gone wrong and why Nevada needs a plan.

 While some might say this is a heavy-handed letter, it's purpose is far simpler. I would encourage anyone who wants to write the Governor to copy this letter as their own and remove or add any points they would perfect over those I've included below. Email the letter to the Governor (email here) and make sure you also send a copy to your State Assemblyman/woman, State Senator, Country Commissioner, and City Council member (find them here). These representatives want to help, but they need to know you stand by them and want them to help. God bless and good luck.

Dear Governor,

A crisis is like a glass of water. The longer you hold it, the heavier it gets. While you claim to be the only person who can hold it up, all Nevadans now feel the full weight of it. It is crushing us.

The time for you to relinquish exclusive oversight and allow local leaders to step up and hold up the weight is now. The time to acknowledge the following errors in judgment is now.

• You have refused to protect civil rights as afforded to all citizens of the United States, calling for the State of Emergency but failing to set reasonable parameters that define the end of that emergency. *

• You have failed to provide equal representation and have neglected to call the Nevada State Legislature to meet for a special session during an emergency. *

• You have created new offices and task forces, hoisting up unelected decision makers who meet in forums devoid of any public record. *

• You have disavowed the good faith efforts of local leadership to alleviate the mounting pressures of uneven, unfair, and arbitrary state mandates. *

• You have closed businesses that are capable of meeting CDC guidelines and cut off our trade, thereby disrupting supply lines and sending people into poverty. * * *

• You have encouraged residents not to pay their rent or mortgage, but failed to provide them a remedy to pay back deferred payments and/or be protected from future rent spikes. * *

• You have turned local police departments against us, putting them into a position to release criminals while seeking out and fining otherwise law-abiding citizens. * *

• You have encouraged the closure of public parks and lands, denying all access, which negates the purpose of those public assets. *

• You have disrupted the court system, thereby denying the proper pursuit of civil and criminal justice. *

• You have failed to recognize that while at-risk people are dying in Nevada, so too are those who are losing their savings, businesses, fitness, and mental health. *

• You have turned neighbor against neighbor by further polarizing and politicizing the pandemic — claiming it to be a choice between money or lives when it the fact is the unfortunate choice between lives or lives. *

• You have closed schools but failed to provide remedies for all children to have equal access to a complete education. *

• You have inadequately provided for the mental health of citizens who are forced to live in relative isolation. *

• You have failed to provide responsive unemployment for those who are forced out of work by your mandates, largely because you did not plan to accommodate for the tens of thousands you put out of work before putting them out of work. *

• You have resisted any semblance of a recovery plan that would provide citizens hope, business owners the ability to survive, and students an opportunity to enjoy their best years. *

• You have conspired to rewrite voting laws, making it easier to fake and defraud upcoming elections.    *

• You mocked Nevadans by posting pictures of yourself getting a haircut while people go hungry in their homes and fear for their future. *

• Your inaction has resulted in a growing number of protests, which further puts Nevada in jeopardy as protestors express their right to peacefully assemble out of frustration for your inadequate leadership. *

• You have not demonstrated any agility in mitigating the medical crisis, forcing members of our medical community to be furloughed. *

In every stage of your oppressive actions, myself and many Nevadans have petitioned for redress and your response has only been that failure to comply will result in more punishment and greater injury with harsher mandates. Such actions can only be characterized as the definition of a tyrant, one who is unfit to lead the free citizens of Nevada alone.

Governor, I and my fellow Nevadans call on you today to release the reins of oppression and begin to move in a manner becoming of the office.

We call on you to restore our representative government. We call on you to develop a recovery plan that minimizes the risk to at-risk people (not just a testing plan) while also affording healthy people the ability to resume their lives. We need a plan that recognizes that there are businesses beyond our resort corridor (although many resorts are stepping up too). We call on you to allow local leaders — counties and cities — to better manage our recovery starting today. We call on you to adopt the guidelines set forth by the White House and being enacted by many states across our great nation.

Governor, set down the crisis. Nevada needs a plan.

Respectfully, [Your Name]

Tuesday, April 7

Writing: An Open Letter To Governor Sisolak Regarding COVID-19

Red Rock by Richard Becker


Dear Governor Sisolak,

As the parent of a softball player, the story of Jo’VInni “Jo” Smith really hit me today. Jo Smith was a young softball player who died from stress issues related to COVID-19 in California. She committed suicide.

Her story truly underscores the mental health issues taking hold in our communities as everybody handles isolation differently. It’s also the reason I decided to write to you today.

I appreciate the stay-at-home order and several things you are doing in the face of the coronavirus, including the COVID-19 Task Force, BattleBorn Medical Corps, and request for the National Guard to assist our state with logistics. I have even promoted these initiatives and plan to lend more support in those areas. So yes, I understand the seriousness of the situation and can appreciate, if not imagine, the challenges you face as Governor.

However, the time for our state to have a plan for recovery based on clearly defined parameters is NOW if for no other reason than to give people hope. Yes, I know there are many variables, but an “if this, then that” plan could provide people with a light at the end of this tunnel, which is so badly needed for so many Nevadans, especially those with mental health issues.

I also believe this plan should be created before any budget cuts as it could provide insight into possible revenue projections before they are necessary, especially with the consideration of something like a state lottery. In addition, a plan before cuts would allow Nevadans a breath between what has been a constant barrage of negative "not-good-enough" announcements.

Once the plan is announced and the defined parameters are met, the state could begin to loosen the stay-at-home order, in stages, for manufacturing, limited store visits beyond groceries, limited seating in restaurants, etc. This creates a positive, forward motion that people can get behind and will alleviate some stress and mental health issues.

Likewise, in the interim, I think talking more about how well Nevadans are doing great would be more effective than highlighting only the ones breaking the order with threats of increased punishing restrictions, which only amplifies the growing tension and mental stress of the crisis. Evidence suggests Nevadans are following the order better than most states. I respectfully encourage you to talk about what we are doing well, as most people are staying home for Nevada.

Please also know, while I appear critical of your performance during the crisis, my criticism of your performance (or the performance of any previous Governor for that matter) has never outweighed my love for Nevada. This has been my home since the 1970s, and I have served in many public and private leadership positions within our state for more than 30 years, in addition to teaching and building a small business.

That said, please do take care, keeping in mind that the best messages transform “you” and “them” into “we” for Nevada. Nobody wants to see people die of COVID-19 in Nevada, but neither do we want to see children commit suicide because of stress related to COVID-19.

Please do the right thing. I know you will.

 Sincerely,
 Richard Becker

Wednesday, December 11

Writing The Iceberg: Advertising And Content Marketing Depth

I was a junior in college when I took my first formal copywriting class. It was taught by the creative director at what was then one of the three largest advertising agencies in Nevada. We never hit it off.

We never hit it off because he always presented himself as cool and aloof, even showing us the couch where he would nap away the afternoon at the advertising agency where he worked. The nap idea was a remnant of how advertising agencies worked during the golden era of advertising. Whatever got the creative juices working was all right by the account and accounting side of the house.

I wasn't bred to be that kind of creative. I was more of a workhorse, spinning clever ideas out of nothing (a few of which he riffed for his own work). Half the time, I didn't think he noticed my work. He and everyone else always praised the kid who would turn every ad a motocross analogy. Boring.

It wasn't until my final that this professor left me a cryptic half compliment on my final assignment (we were asked to produce advertisements for ten different organizations, most of which were real-life accounts for his agency). "Rich. You're the only one in this class who will make it as a copywriter, but only if you learn that clever is not enough. Advertising is hard work. These ads are just clever. A+" Maybe you can see why I was happy to be done with him at the time.

Advertising And Content Marketing Needs Depth 

It wasn't until years later that I understood what he really meant. Had I known then what I know now, I would have appreciated the depth behind his cool facade and recognized his persona was an analogy for the work. Advertising and content marketing doesn't have anything to do with being clever, even if the deliverable — the concept, creative, copy, content — seems to prove otherwise.

I would have better understood this point had my teacher had the tools to explain it better. He might not have known it, but he was talking about Hemmingway's Iceberg Theory.

“If a writer of prose knows enough of what he is writing about, he may omit things that he knows," said Hemmingway. "And the reader, if the writer is writing truly enough, will have a feeling of those things as strongly as though the writer had stated them."

While Hemmingway's words are generally confined to creative writing and not business writing, the observation is transferable, if not even better suited to advertising and content writing. The clever headline or image you see in an advertisement that works is only the smartly distilled tip of an iceberg.

Below the surface, there resides a massive collection of customer research, organizational history, brand value, reputation management, mission, vision, values, testing, measurables, competitive analysis, core message, and scores of crumpled paper balls (most of them virtual nowadays).

So if you are wondering why marketers who jumped on the bandwagon to produce variations of Maurizio Cattelan’s “masterpiece” of a banana taped to a wall (which sold for $120,000 and was then eaten by another artist in the name of performance art) get a failing grade, now you know. All those in-the-moment social media mocks are akin to being cliche because it's all surface ice with no substance beneath it. Maybe it's worth a chuckle, like, share, or whatever. But beyond all that, it's just another message that distracted from whatever you want consumers to know.

Tuesday, November 19

Marketing Integration: Times Are Changing; So Is Education

Integrated Marketing Communications
Total global advertising placement is projected to exceed $716 billion next year, with as much as 70 percent of that total (exclusive of production) is being spent in North America. Marketers are investing more than 25 percent of this mix in digital advertising and social networks, and almost half invested in websites, branding, and strategy. 

These were the same kinds of numbers I considered a few years ago as enrollment in the Public Relations Certificate Program at the University of Nevada, Las Vegas (UNLV) began to evaporate. Fewer and fewer working professionals were interested in a certificate program that seemed to exist within a vacuum, especially as public relations worked overtime to "own social" and thereby became owned by the strategic arms of marketing and communications.

While some saw the decline as waning interest in communications, I saw it as an inevitable shift away from public relations and toward integrated marketing communications‚ a field of study that was better equipped to address the challenges presented by digital advertising, social networks, shifting media patterns, and divided consumer attention. Yes, public relations in its purest form can still be invaluable, but continuing education students need to consider something more practical.

Retooling Integrated Marketing Communications at UNLV

For the better part of a year, several respected communicators in the field have been working with UNLV to develop what the next generation of integrated marketing communications might need. The resulting pinpointed four core classes and a variety of electives that could introduce or upgrade new skillsets for working professionals and small business owners.

Fundamentals of Integrated Marketing. Examine the core elements of integrated communications, including marketing research, segmentation, positioning, branding, analytics, and promotions.

Digital and Social Media Marketing. Learn key concepts of on- and offsite SEO, paid search marketing, online advertising, web analytics, email marketing, social media marketing, and online reputation management.

Consumer Behavior & Market Research. Examine why consumers behave the way they do and understand the practical marketing implications of that behavior. Use advanced market research methods to inform decisions.

Writing & Content Creation for Marketing. Communicate effectively by mastering the varied skills necessary to write for departments, businesses, and organizations across a variety of media.

While there about a dozen electives to support these core classes, these four provide enough of a foundation for those hoping to enter the field, those keeping up with trends, or those attempting to define their marketing budget. (The average successful company, by the way, invests 6-12 percent of their revenue into marketing.) And it's my hope anyone who enters the program will learn how precise, consistent, and persuasive messages to the right audience at the right time.

Once they have a foundation, professionals are always in a better position to discuss where technology intersects marketing and communication. In fact, just by looking at the twelve skill sets that are now in high demand for 2020, it becomes crystal clear where the brightest minds want to take communications  — a place where analytics reimagines messaging and technology reimagines message delivery. It's an exciting time. Goodnight and good luck.
 

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