Placing Ads: Jericho Command

Forbes recently ran a pick-up story that called it what we called it days ago: the largest viewer protest in television history. With well over 1,000 registered members at Jericho Rally Point, more than 80,000 petition signatures, and about 19,000 pounds of nuts shipped to CBS by NutsOnline alone, it is quickly becoming the largest social media protest in history.

On Tuesday, the increasingly structured Jericho fanbase is poised to move their message into the mainstream whether news outlets pick up their story or not. They are running a full-page ad in Variety magazine. The advertisement, one of several the fanbase will buy, will drive visitors to Bring Jericho Back, a Web site that includes links to relevant sites and contact numbers at CBS.

The ad, which includes story clips from The Los Angeles Times and WebProNews.com, will be accompanied by a banner on the Variety Web site. But the fans won't stop there. They are already raising money to purchase another ad in The Hollywood Reporter and shopping bigger publications.

Such ads will no doubt rally even more to their cause, helping it reach the tipping point when a movement becomes mainstream. Rumblings across the Internet hint that may happen soon for Jericho. Message board comments on unrelated sites demonstrate people who never watched the show are anxious to join.

"I want to be part of the greatest network protest in history," they say.

While Find The Boots suggests that CBS ride the viral marketing storm a little longer, I remain unconvinced this is a prudent choice for the network. Leaving mainstream media like Newsday with nothing more than rumors that Jericho "might" make next season's fall lineup or be wrapped up in two hour movie only motivates the Jericho fan base.

The longer CBS waits to respond with anything definitive, the more likely it will have to address its decision to a mob of angry fans outside CBS headquarters. In such a scenario, competing stations would have no choice but to cover the story, solidifying CBS Entertainment President Nina Tassler's call to cancel the show as the worst decision in network history (even if she reverses it). Such a label would be unforgettable, given that the public tends to be unforgiving of executives who respond too little, too late.

Sure, some people think I'm giving too much credit to the fans; even one of my best "social media" friends said I was nuts to give the Jericho story so much attention. I disagree, but only because I have the advantage of understanding what this might mean.

Having had contact with one of the two Jericho fan base leaders, I'm convinced things will get worse before they get better unless CBS comes to the table soon. The once makeshift fanbase has developed into a well-structured movement with two leaders, 10 commanders, several dozen lieutenants, and thousands of fans. In the last few days, they've added international commanders as well.

The two leaders have taken time off from work, dedicating almost 18 hours per day to the cause. The rest of the command base dedicates anywhere from 4-12 hours a day, every day. Most of them meet on the CBS Jericho forums, which demonstrates how once a network creates a social community, it's not easy to undo.

Since the beginning, they've also picked up several members with lobbying backgrounds and marketing knowledge. And, they are occasionally given tips from members of the media, like Jericho fan and popular BlogTalkRadio personality Shaun O'Mac. In fact, the NUTS campaign origination is credited to his first show covering the story.

According to Schumi07, one of the two designated command leaders for Jericho fans at Jericho Lives, the NUTS campaign means much more than a historic viral marketing effort. It represents "millions of uncounted fans that the Nielsen ratings system does not accurately represent."

It also reveals how much heart these fans really have. When asked what was the biggest surprise since the campaign began, Schumi07 mentioned several, including her rise to a leadership position.

"I'm surprised I'm one of the two leaders because I just wanted my TV show back ... I can't speak for everyone, but the entire core command probably feels the same. None of us have never fought for a TV show before," said Schumi07. "The other surprise is that Nina Tassler responded to our campaign within 48 hours. We know Nina Tassler likes the show."

Schumi07 added that she is most amazed by the dedication of the command group and the fans. Even on iTunes, they are winning. After a single request, the season finale of Jericho moved from 87 to 43. When she looked this morning, it had climbed, and continues to climb, even higher.

Still wondering why I find this fascinating? Jericho fans have raised the bar on social media mobilization. So if you're in business, it's something worth watching because next time it might not be a show that customers decide to stand behind.

Making Memes: Thinking Blogger

I have to admit that I've never been one to swim in the sea of memes, but when this one came from Sleeping Kitten - Dancing Dog! by Theresa Hall, I was honored. Hall is one of the nicest bloggers I've stumbled across in the world of social media. So I accept the honor.

Besides, what's not to like about about the Thinking Blogger award? It was started by The Thinking Blogger earlier this year after he noted: Too many blogs, not enough thoughts!

Well, finding blogs with thoughts is easy to do when you know where to look. Here are five thinking blogs, some that I've mentioned before (and a couple new ones):

The Recruiting Animal. Love him or hate him, he'll make you think.

Media Orchard by the Idea Grove (Scott Baradell) always makes communicators think twice (his 10 Dumb Things That Smart Communicators Do is a classic!).

The Buzz Bin. There is no doubt that Geoff Livingston's blog is one to watch. His Great Blogs of Fire! posts always include pointed picks.

Find The Boots by BoonDoggie recently rounded out some CBS "errors" in handling the Jericho fan movement. I haven't bought into every thought, but his recent post (and others) gave us pause to think.

David Airy is a recent Blogcatalog find of mine that makes design worth thinking about.

So there you have it. Five thinking blogs. All with real merit.

If I were going to give an honorable mention, I might have included Nina Tassler (if she had a blog). Not for blogging as much as it might inspire her to give Jericho some second thoughts. The total nut count is closing in on 15,000 pounds. And that's just from one store.

So now that these five fine folks have been added, they can accept by choosing to participate. It's easy ... just cut and paste the rules:

Congratulations, you won a

If you choose to participate, please make sure you pass this list of rules to the blogs you are tagging.

The participation rules are simple:

1. If, and only if, you get tagged, write a post with links to 5 blogs that make you think,
2. Link to this post so that people can easily find the exact origin of the meme,
3. Optional: Proudly display the 'Thinking Blogger Award' with a link to the post that you wrote (here is an alternative silver version if gold doesn't fit your blog).

That is the thinking blogger's meme. Just please remember to only tag blogs with real merits, i.e. relative content, and above all - blogs that really get you thinking!

Remembering Jericho: Back Lot Projects

Rarely have I have worked on a communication case study for the Copywrite, Ink. blog that so clearly galvanizes an audience as the CBS cancellation of Jericho. Sure, we’ve covered a few under-reported stories that have caught the attention of hundreds of readers; some who stay on long after the specific story fades into obscurity. But the CBS Jericho story does not attract hundreds. It attracts thousands. It does not seem to be fade away, but rather grows stronger every day.

As Jericho fans have taken to publicizing our case study in social media and crisis communication, we’ve covered it on more consecutive days than any other topic. Why? Analytics alone demonstrate the value of this very smart audience. They read long, deep, and come from all over the nation (and world). Some have even taken to searching past communication posts, looking for ideas.

I’m not the only place they are looking. While I have not verified these facts, Jericho-On-CBS has published some startling numbers: Jericho was the most watched show for CBS online (450,000 hits a week); Jericho delivered the highest rating in a Wednesday time slot in seven years; and Jericho frequently beat the competition in its time slot despite going up against some tough contenders. (This does not even consider how many fans watched reality shows like American Idol live and then saved Jericho on their DVRs for later.)

If all this is true, then CBS Entertainment made a mistake claiming that the show had lost steam based on ratings. It seems more likely that Jericho simply didn’t fit into CBS’s new fall line-up, purported to be hipper and edgier than past efforts. From a branding standpoint (before the backlash), it makes sense. But from a customer-centric standpoint (after the backlash), it does not.

In some ways, I appreciate where CBS might have been coming from. Some of our colleagues and online associates have cautioned me (using my own words in fact) that quantitative measures (number of visitors) should not overshadow qualitative measures (number of prospects or regular reders). In other words, they’re wondering when I might get back to a broader mix of topics. I have something else planned for tomorrow, but I just don’t know. If something breaks on Jericho, then Jericho is it. Yes, again.

You see, as I learn more about the Jericho fans, they continue to amaze me in how well they’ve come together. One said I made them sound like geniuses, recognizing that public relations professionals and political consultants might be envious of their efforts. Sure, I know in many cases these fans stumbled unto some of it, but that’s just part of the American way. We stumble upon lots of things. More to the point, however, I like to believe that imagination is more important than knowledge and this case study might prove it.

CBS is using its knowledge to justify canceling the show. The fans are using their imagination to save it. The huge volume of orders for nuts, 9,000 pounds at last count, is only a sliver of the number of nuts sent as social media has embraced this story along with a growing number of mainstream media outlets, especially dailies, entertainment weeklies, and local CBS affiliates.

Given this news, I’m putting more even faith in the fans of Jericho, even if CBS has yet to realize it might do the same. Last night, after deadlines were met, my team put together the “Remember Jericho” image as a thank you to all the fans who have popularized our case study. And, we’ve added it to a few T-shirts in our almost-ready-for-primetime online merchandise store.

As a thank you to the fans, especially Jericho Lives and Jericho Rally Point, and to ensure I remain an communication observer (my family and many team members are big fans of the show; they are the ones who encouraged me to write about it to begin with), any proceeds beyond the base price set by Cafepress.com will be donated to the NUTS campaign. If the campaign should end, then we’ll donate it to an appropriate charity. I don’t want to detract from the funding efforts of our campaign elements nor do I want to want to make money on their efforts. (If I release a book by year’s end as planned, you can always consider that instead, as the Jericho story will be included).

The link to the Jericho T-shirts is at Back Lot Projects. Just a few tidbits about the shirt: it’s an adaptation of a vintage World War II war bonds poster, which we thought was fitting with Memorial Day almost weekend upon us and the all the patriotism that seems to surround the show. The ‘Remember Jericho 07’ line plays off another historic rally cry in American history (Remember the Alamo). But besides all that, it was fun to make.

In closing, if not every future post is Jericho focused, keep in mind that we track case studies for a long time, so there will always be another post unless we close it out. We’ll also keep adding updates in the comments. In the interim, if you are a fan and like the image, feel free to use it for non-commercial purposes.

Until then, good luck! And, what else? NUTS!

Shipping Nuts: NutsOnline For Jericho

After most New Jersey businesses had long locked their doors and headed home yesterday, NutsOnline was busy filling orders and fielding e-mail questions from social and mainstream media at midnight. Its total volume shipped was up 15 percent in three days.

Sudden surges in orders, especially around holidays, is nothing new for a third generation nut company founded by “Poppy” Sol, a hard-working 22-year-old with a can-do attitude on the brink of the Great Depression. But today, and for the past several days, nothing is business as usual for Jeffery Braverman and his family-owned business.

“On Friday we noticed a few orders coming in that looked kind of weird,” said Braverman, about the sudden run on nuts for CBS. “But then we Googled around and caught wind of some “NUTS” campaign and a few blogs had linked us as a place to buy them.”

If you are unfamiliar with the “NUTS” campaign, it is one of several grassroots efforts by the fans of the recently cancelled CBS series “Jericho.” Although Braverman was not a fan of show, he was curious about what seemed to be a growing movement across America. So he posted a small entry on his company’s blog and thousands of fans quickly demonstrated their appreciation.

“Then, the fans said they were looking for some kind of discount,” said Braverman. “So we decided to come up with a mechanism for Jericho fans to pool orders and get the most bang for their buck.”

Since responding to Jericho fans as part of the company’s long-term commitment to enthusiastic customer service (the polar opposite of how fans say they view CBS), large pooled orders being shipped to CBS have doubled and doubled again. Some customers place specific one-pound orders, but many are opting for an inventive $5 contribution.

Braverman also added a dedicated Jericho page and provides fans regular updates and a total accounting of all orders shipped to CBS.

What started as 1,000 pounds of nuts per day has steadily increased to 2,000 pounds. Today, Braverman anticipates that total might double. Given NutsOnline isn’t the only shop shipping nuts to CBS, it’s anybody’s guess how many nuts just might be stacking up in the CBS mailroom.

“We weren’t fans (of Jericho), but we are now!!!” adds Braverman enthusiastically, saying that he intends to start watching it as soon as he has a chance. “My cousin just watched a show online and he says it is great!”

Like Braverman, our team has been amazed how handfuls of fans quickly put together the largest show protest in television history. These fans are loyal, smart, self-funded, and increasingly organized. In addition to drawing from the 8 million strong Jericho fan base, they are securing fans from other shows, appealing to how those fans might feel if Heroes, Lost, or similar shows were let go like Jericho.

Within days, they’ve demonstrated better media savvy than most working public relations professionals, capturing write-ups in the Los Angeles Times, Chicago Tribune, MediaWeek, and a growing number of mainstream media outlets dazzled by their commitment to save the show (not to mention the novelty of the NUTS campaign and other ideas). They’ve even raised eyebrows among some political consultants with their ability to pull together a highly motivated campaign team and employ social media better than many presidential candidates.

They’ve exhibited tremendous show loyalty, investing money that may have gone to former advertisers had the show not been cancelled. And, they are quickly learning how to organize everything from in-person protests to pricing full-page advertisements in Variety Magazine and USA Today. They’ve even encouraged some of the show’s stars to add comments on the CBS Jericho message boards — first Michael Gaston (who plays Mayor Gray) and then Brad Beyer (who plays Stanely Richmond).

In sum, there are dozens of lessons to be learned from this living case study: from the power of customer service as exhibited by NutsOnline (give customers what they want with nothing more than the hope NutsOnline will be remembered) to how social media might make an impact in an all-digital media age.

The bottom line: Jericho fans might be sending nuts to CBS, but they are hardly nuts themselves. For dozens of links to various spontaneously generated fan sites, check out our other Jericho posts here and check the tally the online petition created to save the show.

Landing Loudly: David Neeleman

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Ever since David Neeleman stepped down as CEO of JetBlue "to focus on more long-term strategic initiatives for JetBlue as Chairman of the Board," his famous blog, called a flight log, has stood silent.

The last post penned by Neeleman gives an outstanding welcome to Dave Barger as CEO, but leaves the people who enjoyed Neeleman's online presence one question unanswered: Will Neeleman's flight blog remain the last word of an airline founder who saw the value of social media or will Barger now brave the relatively untested waters of CEO blogging?

The question isn't so much for JetBlue as it is for any corporation that has taken the plunge. As more executives take to blogging or achieve near celebrity status as very visible spokespeople for their companies, it becomes crystal clear that very few have thought about a social media contingency plan.

What happens when visible voices become embroiled in controversy or step aside as Neeleman did? One would think the Robert Scoble story would have better prepared companies for such eventualities. Microsoft fared pretty well with a transition in 2006, but it seems like not all companies will.

While ADWEEK's May 21 article doesn't provide the answers, it does recognize a change in the perception of company branding with a renewed marriage between marketing and customer service.

"Blogs, online video, e-mail and mobile phones—not to mention company and brand ratings on sites like Amazon and Yahoo—give the average consumer an immediate, interactive soapbox on which to share how Company X let them down," writes Joan Voight. "In today's consumer culture, a humorous video on YouTube featuring a cable repairman sleeping on the job gets far more attention than the well-established American Customer Satisfaction Index from the University of Michigan—an index that due to its business press-oriented nature can't compete with the Web."

The article also mentions JetBlue Valentine's Day crisis and its efforts to employ a largely unproven social media tactic as part of its crisis communication strategy. In our case study, we noted that while the effort was to be commended, JetBlue only did everything almost right. Unfortunately for Neeleman, if you subscribe to ADWEEK's assessment that it was the "episode, dissected on blogs and elsewhere, even brought down the airline's high-flying founder and CEO David Neeleman," almost was not enough to win over JetBlue stakeholders, who seemed to think the easiest way to end the over-apologizing was to shuffle their spokesman off the stage (for awhile anyway).

Left behind is a flight log (blog) that will require some pretty big shoes to fill unless Neeleman re-emerges as the very verbal and likeable founder of the airline.

Indeed. The communication game has changed and executives are taking more heat over the attention they receive as their personal brands and actions sometimes eclipse the company they work for. As a result, some now have bigger targets on their backs as sacrificial lambs when things go wrong.

Some are shuffled around or let go for a single company slip like Neeleman or Jim Samples. Others are dismissed for what the Toronto Star, a few graphs down, calls terminal uniqueness (n. Psychological condition afflicting top executives suffused with a sense of omnipotence, until their bad behavior bites them in the behind) like Chris Albrecht, Julie Roehm, and Todd Thomson.

Sure, something is being done. You cannot pick up a communication-related publication today without reading about social media. However, far too many communicators are not sure what to do with all this information because they thought the opening rounds were nothing but a fad.

Unfortunately for their employers, this means mistakes—including leaving well-read blogs quiet because no one ever short listed possible replacements (or signed several executive bloggers/spokespeople to begin with)—will continue to be made until communicators realize that the fast-paced trend to become more customer-centric instead of product-centric means more social media attention on company executives, whether you ask for it or not. (Something CBS is discovering right now.)

So, unless social media is carefully employed as part of your company's overall strategy, sooner or later, you will be left with the wrong message, or perhaps, no message at all, where customers expect to find it. Whether "it" means a flight log or something else entirely. JetBlue. Case study closed.

Saving Jericho: Seven Solutions For CBS

If Nina Tassler, president of CBS Entertainment, is wondering why providing "closure to the compelling drama that was the Jericho story" does not seem to be enough to stop the hemorrhaging caused by the loyal fans of Jericho, she need look no further than the proven practice of crisis communication. Asking the right questions will always lead to effective solutions.

First and foremost, the network has to acknowledge something went wrong. Given the relentless activity at sites like Jericho Rally Point, Jericho Lives, and Save Jericho, something obviously did go wrong.

Add to these sites the increasing number of social and mainstream media outlets taking notice: film.com, SoundtheSirens, and TV Guide forums. Or try a simple "Save Jericho" search. That's all it takes to see the gravity of the situation even without the NUTS campaign. (We hope CBS donates to food shelters).

Since there is no question that the drama attached to save Jericho efforts will continue to catch fire, making the CBS decision sound like a comedy of one error after another, it's time to ask how the broadcaster can stop a siege of loyal viewers and then transform bad public relations into network performance.

Solution One: Make A Commitment. Since "ending" the show does not seem to be enough, give it a limited run commitment with six shows squeezed somewhere into next season's line up. The announcement would provide CBS enough breathing room to get something done besides husking nuts. Considering the show left off with a major battle between New Bern and Jericho, it would be all too easy to drop any actors who don't wish to come back.

Solution Two: Fast Track DVD Season One. Everybody heard Tassler say that CBS is a business, so then maybe CBS could act like a business. Fast tracking the first season of Jericho to DVD would revive the fan base lost during the midseason break, generate cash flow, capture new fans (because some will be curious to see what they missed), and provide a better measurement than ratings alone.

Solution Three: Restore Fans Online. Dozens of fans, especially "save Jericho" leaders, were allegedly kicked from CBS forums. If there is to be any hope to restore peace, they could be reinstated on the condition they do not spam other show sites. These fans are not the enemies, but rather CBS allies who never thought the network lost its edge (because it created the show they love). They are also the ones who might not vote up ratings, but they are very willing to vote with pocketbooks.

Solution Four: Merchandising. Merchandising remains one of the biggest misses for Jericho this year. CBS could reverse any lackluster or perhaps non-existent show merchandising by involving fans in the design process (maybe a contest). Some have demonstrated a knack for producing merchandise that needs no more than a little polish.

Solution Five: Public Relations. Bringing the show back now would be a big public relations coup that will be talked about for months by entertainment news outlets because it would represent a dramatic shift in industry thinking. As I often say on this blog, we cannot choose what people say about us, but we can choose how we react to it. The appropriate reaction is not to look at fans as raving lunatics, but rather as living proof that CBS can create endearing programs.

Solution Six: Drop Subscription-Based Videos. There seems to be plenty of evidence to support the idea that a monthly subscription to multiple shows is not going to work in the age of new media. Single purchase downloads are much more effective because they allow the consumer to make the choice. The network could potentially make more money and the fans would be happier. Apple, YouTube, and Joost have already set this as the standard for on-demand digital media.

Solution Seven: Learn From Past Mistakes. CBS is not alone. Mid-season breaks almost killed several shows this year. While mid-season breaks might be palatable for shows that are largely based on a single standalone episode like House, CSI, and Two And A Half Men, they clearly don't work with serials. When fans miss a week, they are less motivated to return.

So there you have it. With seven solutions, I believe CBS could be in a prime position to turn a public relations nightmare into next season's leader, especially as more people learn what it was about Jericho that the fans found so addictive.

To me, it all seems pretty easy to figure out. Jericho was much more than a sci-fi "fallout" thriller. For many fans, from what I've read, it was a testament to being a family-oriented American: a small town consisting of top-drawer actors struggling against the odds to remain loyal to the very best qualities this country can offer. Who can blame them for liking that?

In times like these, when government sometimes seems too polarized to show forward motion and the evening news focuses too much on people who make the wrong decisions, is it any wonder why a few million people found hope in the citizens of Jericho as they made sacrifices to make the right moral decisions? At least, that's the way I see it.

Going Nuts: CBS In Crisis

If there is a tipping point between viral fun and crisis communication, CBS seems to have found it. As if a battle with The National Association of REALTORS over a CBS "60 Minutes" story isn't bad enough, the network is trying desperately to prevent an all-out war with its own customers, viewers who became enamored with the television series "Jericho."

Originally, Nina Tassler, president of CBS Entertainment, took the hard view, telling the Vancouver Sun and other media outlets ... "that show would still be on the air if the audience was there. No programmer wants to p.i.s.s. off their audience. When that happens, it's unfortunate. Part of what we try to do is create viewer loyalty, and then build on that ... But we're running a business."

Today, on CBS Jericho message boards, her bluntness has been dulled and her talk-tough approach humbled.

"Please know that canceling a television series is a very difficult decision ... It is a show we loved too. We truly appreciate the commitment you made to the series and we are humbled by your disappointment. In the coming weeks, we hope to develop a way to provide closure to the compelling drama that was the Jericho story."

What changed? A combination of viral fan campaigns that demonstrate the relative ease of organizing an army of angry customers online. The site includes all CBS phone numbers, e-mails, and addresses; affiliate and advertiser contact information; links to an online petition growing by 10,000 viewers a day; sample letters; show ratings; and even links to other networks to encourage them to buy Jericho.

On any given show cancellation, maybe a single viral idea might stick. Not so with Jericho. In addition to the NUTS campaign we reported on yesterday, fans have been busy.

They have made fax sheets, T-shirts, and posters featuring CBS "nuking" the show; added links to where you can order "nuts" online; solicited celebrities; threatened CBS boycotts; spammed other show message boards (resulting in scores of CBS fans being removed from the CBS Jericho site); and dozens of other ideas, many of which are being promoted on the CBS Jericho message boards and hundreds of blogs.

The fallout being caused by hundreds of thousands of viewers (a fraction of millions who watched it) and CBS is one that all major networks can take note of: show promotion and social media represent a double-edged sword. It may increase viewership and buy-in but it also evolves viewers into customers.

Ratings conducted by Nielsen are no longer the only measure of a fan base. Consumers are recording their favorite shows in record numbers; watching full episodes with an online platform that, ironically, CBS provided; or waiting to catch up when an entire season is released on DVD. Personally, I'm surprised Tassler and her staff didn't factor this, along with the fanaticism of fans they did create, into the equation. First run ratings are seemingly becoming one of the least effective measures for successful programming.

The mistake, what some are calling the worst cancellation error in television history, is taking a major toll on CBS. Enough so that the latest rumor is that if CBS doesn't release the show to another network, it may produce a 2-hour series finale to tie up loose ends.

I'm no longer convinced it will work. The finale idea might have been successful a few days ago, but now organized fans seems less willing to settle after being ignored then talked-tough too then booted from CBS message boards and now seemingly placated by the executives. Tensions are so high that even CBS affiliate Eyewitness News 12 in Kansas has defected to the customer camp.

In sum, this entire event is demonstrating that passive viewers have evolved into active customers. As such, networks might think twice about going to war against them. Such wars only make advertisers and shareholders extremely anxious, nervous, and less than impressed.

Getting Nuts: CBS Over Jericho

What would you do with 22,000 pounds of nuts? That's what CBS executives might have to ask themselves if even half of the Jericho fans who have already signed an online petition make good on a grassroots effort that calls for viewers to send in “nuts.”

According to some fans, sending nuts is the best response to the show’s cancellation because it originates with character Jake Green (Skeet Ulrich) borrowing the historic phrase in response to a final offer of surrender from a hostile neighboring town. Of course, the response, “nuts,” is tied to General Anthony C. McAuliffe’s answer to a German demand for surrender in World War II.

According to various accounts, when McAuliffe was told of the German demand for surrender he said "Aw, nuts". At a loss for an official reply, Lt. Col. Kinnard suggested that his first remark summed the situation up well, which was agreed to by the others. The official reply: "To the German Commander, NUTS!, The American Commander" was typed and delivered by Colonel Harper to the German delegation. Harper had to explain the meaning of the word to the Germans.

Some fans say they feel the same way, cut off by CBS because they blame the company’s executives for the show’s lackluster ratings. As pointed out by Showbuzz , many viewers abandoned the show only after it went on a long midseason hiatus, much like "Lost" on ABC and "Heroes" on NBC.

This is not the first time CBS has garnered negative reactions related to the show. Fans were upset when CBS did not deliver on its promise to fully produce side stories online and when it removed a fan-generated Wikipedia entry to retain control over what details they wanted fans to remember. Now, some fans have accused CBS of deleting posts in the CBS-hosted Jericho forum.

Since, discussions of the show’s cancellation have spilled onto the main CBS discussion area, which is dominated by fan complaints and pleas at various times. Not to be outdone, fans of other shows on CBS, which were also cancelled, are following suit, creating an interesting statement about social media.

With growing fervor, networks are hearing louder and louder protests over show cancellations that would have barely received mention 20 years ago. Now, due to increased consumer buy-in with rich online content, forums, and deleted scenes, broadcasters might find it more difficult to make decisions without consumer consent. In sum, fans become more vested than ever.

Public outcry is also linked to the knowledge that some shows can be saved. One of the most famous cases was Seth MacFarlane’s Family Guy. FOX reversed its cancellation after Cartoon Network reruns revived interest and consumers bought 2.2 million DVDs. Of course, it’s always easier to revive a show with animated characters than a large ensemble cast like Jericho. Nuts.

Adding Content Value: Social Media

It seems almost too fitting that the same day I was discussing digital media on The Recruiting Animal Show, Alexandra Berzon, writing for Red Herring, reported Technorati, the blog search engine that tops Google, is sending more and more users to photos, videos, and music instead of blogs.

Some people like Greg Sterling of Sterling Market Intelligence think that Technorati risks diluting its value proposition. I think it is part of the natural evolution of social media, adding content value beyond a well-written post.

Does that mean everyone should abandon their blogs and skew toward digital media? No. It simply means that communication is becoming more integrated and better equipped to deliver content in different forms and on different formats.

With that change comes the increased potential to turn the content value of a blog into tangible income generation (or income marketing as I like to call it). Sure, doing so does not come without risks. It seems relatively easy for social media to become a distraction for executives and support staff. But to me, that seems more like a time management challenge than a problem with social media.

Revenue Potential

As social media evolves, it seems almost certain that blogs, podcasts, and video will develop new ways to generate income beyond Google AdSense (not that there is anything wrong with it) and ad banners. Specific, but not necessarily exclusive, to digital media — pay-per-click advertising on original programming; pay-per-download or direct purchase of compilation sets; on-demand show merchandising sold over the Internet; and the potential for platform distribution syndication — all seem like obvious solutions.

Considering Risks

Of course, that is not to say that digital media is the best use of social media for everyone. As Harry Joiner, Marketing Headhunter, pointed out on the radio show, there are potential barriers for bloggers hoping to shift to digital media: technological constraints, content development, and time famine among them (eg. when will I have time to sell my product or perform my service?).

They are very valid points. As I said, it's certainly not for everyone. If you (or your consultants) are more comfortable with blogs, podcasts, or video, then by all means, add that in the mix for consideration. No content is often better than bad content.

Communication Strategy

There are solutions if you think strategically. After all, smart business communication always means that your tactics are dictated by strategy and not the other way around. Social media, let's never forget, is a communication tactic (not a strategy).

Two great examples come to mind. Check out Carl Chapman's post, "Why I Do I Blog?", and you'll see what I mean. ($170,000 in business seems to suggest that he is getting the right visitors.)

Now imagine what that draw might be with worthwhile video content to augment it. Certainly, the best shows with the most potential will require some planning and care. But employing video to add value to blog content doesn't have to be rocket science. David Maister recently demonstrated that with a well thought out video presentation on his Passion, People and Principles. (To me, the topic even provides a loose link to this subject. Time investment in non-billable hours can increase sales.)

In both cases, their businesses or professional expertise drive the content. It more than makes sense, it's strategic. Maister does it especially well given his mix of products and services.

Finding Solutions

For individual recruiters or other independent professionals, teamwork may provide some solutions as social media moves forward. For instance, The Recruiting Animal Show seems to drive the point home. As a host, Animal brings an infectious, often funny, always compelling format to the forefront. (As a side note, he recently earned national exposure in Canada as a recruiting expert because of, in part, his blogs.)

Sure, he has a show and it's his show (and his alone). Yet, other recruiters also benefit from the show through their participation and the show benefits because of their willingness to lend expertise.

David Manaster, CEO of ERE Media, Inc. and Jason Davis, who recently launched RecruitingBlogs, a social network for recruiters, often ask great questions and provide experienced answers on the show (they certainly did yesterday).

There was some question about ROI, but I think it's unfair to simply count callers. Given the show can be listened to any time after its first run, traditional ratings just don't seem to be the right measurement. Not to mention, when it comes to social media, the number of visitors pales in comparison to capturing the right visitors.

Conclusion

As Albert Einstein said: imagination is more important than knowledge. This certainly seems to apply to social media. After all, imagination in marketing has been the deciding ingredient for hundreds of companies throughout history, much more than any winning formula followed by others.

Come up with an idea (or let us help you discover one), temper it with strategic communication, and then fine tune what will make the right mix of content and business communication. For big companies, it might even be easier than for small companies. But then again, nothing makes a small company look big than its own show.

Emerging Trends: Digital Media

I'll be writing a post-show roundup to my "sequel" appearance on The Recruiting Animal Show tomorrow, but you don't have to wait if you want to brave the waters on your own. The entire show, which addresses the merits and potential challenges of evolving a blog into a media business (or better yet, income marketing opportunities), is available online in its entirety.

Other than a technical hiccup or two, the program delivers a lively discussion with myself, a marketing specialist, two experienced recruiter-bloggers, and, of course, the undeniably talented show host, The Recruiting Animal. Listen to the show now or wait for the recap tomorrow. Either way, the show provides a glimpse into adding digital media to your marketing mix; perhaps even serving as a pre-teaser into something we have planned with one of our many strategic partners.

Incidentally, if you're still not convinced digital media is on the rise, consider that the ROO Group, another emerging leader in online video solutions for content providers, advertisers, and Web sites, has partnered with a popular morning TV show in Britain, GMTV, to launch an online video portal. The portal will also feature four additional channels including: news, showbiz, fashion, and family health.

Shifting For Social Media: PR Newswire

One of the most significant changes in news reporting and public relations was somewhat missed by the general public. PR Newswire, the global leader in news and information distribution services for professional communicators, did what most public relations professionals seemed unwilling to do just a few months ago: embrace social media.

Releases sent over this popular wire service have been employing social media elements inspired by SHIFT Communications (just a bit more streamlined), include RSS feeds, Technorati and Digg links. The benefit is this news distribution model makes it even easier for social media to select stories that interest them, just as mainstream media outlets have done for years.

There is still some room for improvement — the "blogs discussing this news release" is linked to a headline search instead of combined keywords — but these are minor issues that will eventually be modified. The change is admirable and a badly needed first step that levels the playing field (even if it is somewhat responsive to some bloggers suggesting they can create online public relations distribution platforms too).

There also seem to be a few side effects that are becoming more noticeable and pervasive: the quality of the news releases from a journalistic perspective are being buried with colorful leads, non-news, and increased puffery. It's the kind of stuff some bloggers might grab up because they don't have to rewrite it.

But for a journalist, it can be a bit maddening at times to look for buried news while trying to beat the deadline and field calls from public relations specialists asking if the release they sent was received. Here are a few random leads from releases distributed by PR Newswire today:

"Hiring an ad agency can be a scary thought. I mean who wants to deal with those egos? Or even scarier, who wants to see that agency invoice?"

"To a room filled with close to 200 advertisers and media, the 2007 GolTV Upfront got off to a great start."

"Canada, the world's second largest country and number one "foreign" destination for Americans, is tired of hearing that it's too nice, too pretty, too pristine and too safe, let alone too similar to the U.S.A."

I'm not saying any of these leads are "good" or "bad" as much as I'm saying this is what is — new releases are trending to be much more editorialized and I'm not so sure that's a good thing. Worse, in some cases, companies might even be tempted to release padded news, knowing that citizen journalists (some mainstream journalists too) are a bit lax on fact checking.

Personally, I think a crisp news release is still the better communication tool. It's more credible and can be picked up just as easily by members of the social or mainstream media. It also makes me wonder what the future might look like if more and more companies turn toward editorial releases instead of solid news. Hmmm... the word wacky comes to mind.

Marketing Media: The Recruiting Animal Shooowww!

Johnny Depp, talking to Entertainment Weekly about the final installment of Pirates of the Caribbean: At World's End called it right. Critics are always tougher on sequels than first runs. Which is cool. Why not? There are worse things in life.

"After the first one was a success, I was sure the critics were going to snap around and start taking pot shots. It's in the rule book: You must take a dump on the second film."

It's something I have to keep in mind because tomorrow I'll be making my second appearance on "The Recruiting Animal Shooowww!" And like all good sequels, there will be much more to fear than a recruiter who can transform himself with the mere mention of a full moon. Tomorrow's show includes Marketing Headhunter, someone who is reputed to have taken more than one head in his blogging career. With two fearsome words tied together, "marketing" and "headhunter," I'm not surprised.

Sure, there are never any clear villains mentioned on this program (except Mr. X, maybe) nor will there be tomorrow, since I'm the guy sporting the "moustache" as the Recruiting Animal likes to call it. But then again, silver bullets might keep half animals at bay, but even I know they don't do a thing for headhunters. I have no idea what magic talisman I might need to keep me safe and the topic this time drifts into unchartered waters. It might even take us to the world's end.

The topic, time, and date are set:

The Recruiting Animal Show.
Topic: Can you make a blog into a media business?
Noon EST (9 a.m. PST) on Wed., May 16
Call to talk: (646) 652-2754
Listen On: Windows Media
MSN Messenger: recruiting_animal@hotmail.com

The show will skew toward recruiting, but the concepts cross industry boundaries. Just yesterday, NewTeeVee announced the launch of another VC-funded online video ad network and this one, they say, has some reasonably good claims to legitimacy.

Its credentials include a signed customer, Metacafe; the experience of its leadership at Shopping.com (now owned by eBay); venture backing (amount undisclosed) from Gemini Partners; and “millions” of ads in its initial inventory — but also the same fuzzy claims about how its multi-faceted approach to understanding the context of a video is better than the competition. You can see for yourself at Adap.tv.

With countless distribution platforms released since the rise of YouTube and more on the way (as many as it takes to make a bubble, I imagine), sooner or later you have to wonder where the programming content will come from. I'm a proponent of the idea that some content might come from companies, which could translate into income marketing (marketing that generates income).

And why not? The simple truth is that some recruiters (and businesses) are already in the media business with their blogs, podcasts, and social networks. What's so scary about video? It lends itself well to the Internet and it seems to be what Generation Y is asking for.

So what will the outcome be tomorrow? I couldn't even hazard a guess. But one thing is certain: The Recruiting Animal is always as entertaining as he is educational. Who knows? Maybe you can "hear" me lose my head. Ha!

Generating Book Buzz: David Meerman Scott

With not much more than a single post, David Meerman Scott has single-handedly generated some much deserved buzz over his new book: The New Rules of Marketing and PR.

How did he do it? By employing the right mix of social networking, blog marketing, and smart content that has always graced the pages of his blog and other books. This time, by recognizing and thanking direct and indirect contributors in a post, he has well more than 100 bloggers talking about his book (including me).

It's smart stuff and seemingly much easier than the process employed when I contributed to Beyond Generation X by Claire Raines. Ten years ago, Raines and I had connected on a forum, where she was soliciting some insight into managing Generation X. Having contributed to several books, I knew the process well enough. We connected briefly, I penned a brief passage to specification, she published, and one day (after I forgot all about it), I received a copy in the mail. The end, without any real way to assist in the marketing of the book.

How very different it is today. Most of the contributors to Scott's book aren't exactly sure what they contributed because they had already published their work on their respective blogs. But because of social media being what it is, I know more about it than I ever did about Raines' book. I know when it will be published, how to purchase extra copies, and can even link to it using Amazon's associate program (Gee, I hope he included a "good idea" as opposed to a "don't do this" idea. Ha!).

I also know that Scott has given me (and others) a reason to write about the book and a reason to review it in the weeks ahead. Not everyone will, just like not everyone will list all the contributors on their blogs (I will in the comments as that works better for me). Yet, enough will (and have) to give his book some early momentum, making the marketing as interesting as the book.

His posting also comes at the right time because more and more people are trying to pin down some secret blogging formula and, personally, I'm just not convinced that one exists.

It seems to me that most blogs enjoy a mix of social networking, subscriptions, practical tips and tools (even some widget bling), and above all, content, content, content as iffect.net recently wrote up this weekend.

It is one of the best posts I've seen on the subject, pinpointing what most of bloggers agree on: content is critical. Where some disagreement seems to exist is on the rest of it: what is right mix of social networking, SEO writing, etc.

I think the evidence clearly supports that content is where the emphasis needs to be. However, one might ask where that leaves SEO, links, social networks, and even The New Rules of Marketing & PR, which clearly demonstrates there is a lot to be said for several aspects of blogging beyond content.

The closest I've seen to anything making real sense is from Seth Godin, who when talking about analytics reminded everyone you have to ask yourself: "Why do you have a site? What's your goal? Is it to sell something? To receive email? To spread an idea? Whatever it is, you can probably measure it. And measure it you should."

Whereas some people might shrug this off as too vague, it's perfectly presented in that every site or blog might require its own strategy depending on what your measurable goals are, especially if you are hoping for any type of sustainability.

It's relatively easy to trade links and build short-term networks, but at the end of the day, the content will decide whether or not people will come back; just as your measurable objectives will determine if your site or blog is successful or not, despite links, traffic, or any other measure.

The same will be said for Scott's newest book. The blog posting — a combination of online marketing, social networking, and gracious crediting — will certainly give it legs on the front end. Long-term sales, however, will depend on the content. Knowing a bit of Scott's other work, it seems very likely he will deliver on that as well.

Freeing Paris: Palms Las Vegas

The grassroots movement to free Paris Hilton seems to have taken to new heights in Las Vegas, adorning the billboard at the Palms Las Vegas. Or has it?

At a glance, the sign seems to pay homage to the heiress who was sentenced to 45 days in jail. But as Norm Clarke of Norm! Vegas Confidential points out in his Las Vegas Review-Journal column, Palms owner George Maloof is having fun with a publicity stunt.

The easily missed fine print on the sign says "trip," referring to a buffet promotion that includes a drawing to win a free trip to Paris, France. According to Norm, there has been a lot of buzz about the offer, including one man who asked if the free trip was to see Paris Hilton in jail. Ha! Now that is a trip that some might consider priceless.

In addition to its marquee, the Palms is running a full-page advertisement in Sunday's Las Vegas Review-Journal that screams FREE PARIS and whispers "trip" along with the phone number and nothing else. It will be interesting to see what kind of response the property receives in the days ahead.

Maloof, who has always been supportive of the community, is also donating a week's buffet revenue to Mother's Against Drunk Driving (MADD), about $60-$70,000.

Anyone who reads my blog knows that I'm not a fan of piranha publicity, but this stunt has real merit. The buzz over Paris Hilton's plea for a get out of jail free card has captured the fancy of almost everyone. So, this publicity stunt is timely, topical, raises money for charity, and, best of all, no one gets hurt. Besides all that, it's very, very Vegas.

Reading Online: Slate Magazine

Besides talking about Pop!: Why Bubbles Are Great For The Economy(which has merit on its own), Daniel Gross makes a candid observation on WALLStrip about writing for an online publication like Slate Magazine: readers tend to change with each article unlike subscriber-based print magazines.




I wanted to pull this sidebar conversation out from the video interview because I've noticed the same thing. Online publications and blogs do seem to read differently; readers who are looking for specific content vs. daily or monthly readers looking for general content. For example, in the interview, Gross notes that if he writes an article about the fishing industry, he tends to get more readers from the fishing industry. It makes sense.

The point is valid, but I want to expand on it. I wonder if the same isn't really true for print publications, but we just don't notice. For example, when we co-owned and managed a concierge and hospitality trade publication called Key News * Las Vegas, subscribers tended to browse the publication and only focus in on the specific content they found worthwhile. But, I only knew that based on qualitative research. Online, it's much more apparent because of analytics.

This is interesting to me because some bloggers write about having a low number of regular readers. However, it also seems that while regular readers are valued, they might play a smaller role in the success of an online publication. And if that is true, it might make bloggers think twice about each post because the value of each post becomes more important.

Remembering A Friend: Nelson Ellis, Jr.

There will be no posts this Friday. No comments. No famous last words.

The silence is for my friend and personal trainer, Nelson Jackson Ellis, Jr., 38, of Las Vegas. He died on Sunday. I found out two hours ago. His memorial will be held tomorrow. My intention is to get up early, complete some work, and attend.

You know, a lot of people talk and talk about what makes a great client or a great vendor on blogs and in articles and in books. This measurement and that measurement. That quality and this quality. One style and another style. Most is baloney.

The perfect client-vendor relationship transcends labels, terms, and measurements. There are no formulas, methods, or processes. All there is are people, each providing a beneficial presence for the other. That is what I found with Nelson Ellis.

It did not matter if I arrived late (because of a job overrun) or if he had to call off our session all together (because he was training for another job). We always made it up to each other somehow. I didn't press which exercises I liked or disliked as some of his clients did, because I recognized him as the expert. Likewise, he didn't press me if my I wasn't 100 percent, spotting me a little more than I wanted him to (and he didn't think I noticed. Ha!). But more than all that, we became friends.

When I first met Nelson (my first trainer had left for another gym) we set an objective: he was supposed to train me for six months, well enough, that I would not need him after that. But then, something happened. We enjoyed each other's company too much to let it go despite achieving the objective. Sometimes, there wasn't even a session. We worked out together. And there were plans to do some adventurous things this summer like repelling, sand surfing, or whatnot.

We listened to each other too. More than most people do nowadays. And because we did, he could tell if I had a "bad post" day or whatever and I could tell if he had a bad "date" or complaint about his other job. He would listen to a gripe, offer some thought, and then smile ... "hey, how's your baby." Gripe solved. Or, I would listen to his gripe, offer some thought, and ask "so what happened with that girl" ... or "how's your son" ... or any number of questions I knew to ask to move beyond it.

We talked about serious issues too. It was safe to do. And it didn't matter what it was: professional, personal, politics. (Nelson found it funny that I was a member of NAACP for a few years. He was an African-American, which I mention only so you appreciate why he thought it was so funny.) And here some people thought I just fire off ideas about racism. Nah, I often asked him what he thought first. In fact, some of what I've presented on this blog on that issue is his as much as mine.

Maybe he had a different view because he served in the U.S. Army. At least that's what he told me. There are no racial issues in a fox hole, he said. Maybe that's what it takes. Or maybe it just takes two guys who choose to refuse to accept what's presented to them as "fact." Much like client-vendor relationships, most of the stuff on race is baloney.

Nelson Ellis was my friend. He made a tremendous difference in my life. I think he knows it too. He will be missed, but not just by me. He is survived by his son, Devante; father, Nelson J. Sr.; and mother, Jacqueline D. Green. Dozens and dozens of signatures grace the poster that will be given to his family tomorrow.

Sorry this post is not what you came for today, but I'm a writer first and foremost. And that's the way it goes with us.

Until Monday. Good night and good luck.

Testing Waters: TalentZoo

TalentZoo.com, a niche recruitment company and job search engine specializing in the communication industry, recently launched a new Web site. On its own, the launch of a new site is not news.

However, there is something a bit unique about this launch. There is a greater emphasis placed on its TalentZoo's Lounge, which seems to test the waters of social media by bringing a mix of company- and industry-driven content into the mainstream. Sure, The Lounge has been alive for some time, but it used to be easily missed as a backroom project.

Now The Lounge takes front and center on the home page with a host of communication industry content (blogs and podcasts) produced by people like Allen Rosenshine, Colleen Barrett, Marc Cuban, and Jim Stroud among them.

Today, I listened to Sally Hogshead's interview with Scott Donaton, the new publisher of Advertising Age and Creativity. Besides an excellent interview that provides an interesting take on industry trends, the audio podcast hints at what could mark the future of business-hosted media platforms. At minimum, it gives the company's target audience a reason to visit the site, again and again. That's smart.

As I mentioned a few months ago to Rick Myers, founder and CEO of Talent Zoo, I still think the real draw will be video over audio on the Internet. Sure, there will always be room for Internet radio, but the Internet seems best suited to be a visual platform. It takes a special kind of personality to keep listeners tuned to an audio podcast, much like live radio. (The Recruiting Animal Show qualifies, IMO, which I may be appearing on next week. Hey Rick, call in!)

There is also something to be said about editing visual content down into smaller segments like WALLStrip. WALLStrip (see some samples on our new Video Shuffle) nails the right content format for them (others might need something different). Not to mention, video provides advertisers better opportunities to advertise as VideoEgg just demonstrated by capturing Motorola product placement on "The Burg."

This does not mean that every company needs to run out and build a social media distribution platform with select content and sitcoms. But what I am suggesting is that there is ample room to develop sustainable, income-generating content on a company site. It can also be done at a reduced cost when compared to buying space on local networks and airing a program that is too long for a relatively small audience.

Local governments might take note: trying to fill a full hour of traditional cable programming with only 10 minutes of real content is too much and begins to look like B-roll. The taxpayers might even thank you for considering smaller Internet-available shows instead, especially as the Internet becomes a permanent part of the cable network line-up anyway (it will).

The bottom line is that there is a very real potential for companies to truly benefit from a social media mix as it exists in the form of blogs, audio podcasts, and video. The challenge is keeping it grounded in the company's communication strategy rather than a "show" strategy.

As for the new site, although it's difficult to find the meat and potato sections (like an "about us" page or "news room"), I think TalentZoo is moving in the right direction. As I told a few recruiters after being told my digital media ideas were laughable — it's laughable until your competitors attract more traffic. I suspect TalentZoo might be doing just that. And once they do, there's very little reason to go elsewhere.

Digital Media Moving Forward: Motorola

According to ADWEEK, Motorola has signed on to sponsor "The Burg," a Web comedy series of nine four-minute episodes that explore the hipster haven of Williamsburg, Brooklyn. Motorola products will be featured in the programming, which will NOT include pre-roll spots. The show has the potential to reach 5 million viewers.

While a few steps shy of fully capitalizing on social media, it does represent what will become a reoccurring theme in how companies view digital media and advertising. The product placement deal with with VideoEgg, which will syndicate "The Burg" through its network of social networking sites, was brokered by Motorola and DraftFCB.

If successful, this could represent another boon for DraftFCB, proving that there is life after Wal-Mart. The product placement deal comes on the heels of winning Kmart's $200 million account. It also suggests that DraftFCB is taking integrated social media seriously whereas some think other large agencies might not be.

Matt Heinz, senior director of marketing for HouseValues, Inc., recently began his article "Why Agencies Should Be Terrified" for iMediaConnection by speculating: “Ad agencies are in big trouble and may very well become just a memory five to 10 years from now. That's a bold prediction, for sure, but the marketing world is offering far more support for that suggestion than proof against it."

"The best, most brilliant, most effective marketing ideas of the past of couple years have not come from big ad agencies. They've come from small shops, and more often from individual consumers," he wrote. "Part of the problem lies in what big ad agencies have traditionally done well, vs. what works in marketing today. Even 10 years ago, traditional media was king. Great creative, placed correctly in the right media channels, could build mindshare and drive consumers to action."

There is almost an irony in that one of the most peer criticized ad agencies seems to be testing the waters for what might be next. No matter what you have to say about Howard Draft and DraftFCB, you have to respect them if the guess it is true. There is little doubt that more agencies and companies need to expand their horizons. If you listen closely enough, the argument isn't just being made by small shops like mine, it's starting to be made by companies like NBC Universal, Viacom (through Joost), and MTV.

The bottom line is that as distribution platforms change so will the face of advertising. Sure, we don't really know if these changes will take place in the form of VideoEgg's idea to show a small ad window on the bottom of the video player that viewers can click on to find product information ... or something more robust like we (Copywrite, Ink.) have in mind. But either way, there is no doubt that times are changing.

"There's a trend to media consumption in social networks," Troy Young, VideoEgg's chief marketing officer, told ADWEEK. "They haven't had as much success building destinations, so they're looking at hitting users wherever they're spending their time."

Hmmm... no wonder Harris Interactive's research into mobile advertising seems appealing. While not perfect (what is, really?), it certainly provides a well thought out glimpse into the future.

Remembering Moments: Recruiting Animal

With a single sentence, the oddly delightful Recruiting Animal, who came to earth with recruiting abilities far beyond those of mortal men, reminds us why May 8 is significant. For a day, there were no racial or political tensions across America, Africa, or Europe. Only free people.

Laying Blame: Paris Hilton

When in doubt, fire the publicist (and then rehire them later). At least, that is what Paris Hilton might have us believe.

It was also the original thrust of her message when spoke publicly for the first time after being sentenced to 45 days in jail. At the hearing, Hilton said publicist Elliot Mintz told her she was permitted to drive for work-related reasons after the first 30 days of her license suspension. She also said she was unaware her driving privileges had been completely suspended.

"I told the truth," the heiress told photographers waiting outside her Los Angeles home on Saturday night. "I feel that I was treated unfairly and that the sentence is both cruel and unwarranted. I don't deserve this."

Hilton’s lawyer, Howard Weitzman, has planned an appeal in order "to modify the sentence." Weitzman said his client has been singled out and the punishment doesn't fit the crime. He's also the guy that Hilton should have turned to for legal advice regarding her driving privileges.

Although Mintz corroborated Hilton's story, offering "my sincerest apology for any misunderstanding she received from me regarding the terms of her probation," one wonders what degree of responsibility Hilton will accept. Perhaps it also draws the distinction between handlers and trusted advisors in the field of public relations.

Handlers are people who call the shots, sometimes trumping the judgment of their clients. Trusted advisors are more interested in helping clients work through decisions as they relate to public perception. The difference is subtle, but important.

Had Mintz acted as the trusted advisor, he might have suggested Hilton ask Weitzman about the terms of her probation, while suggesting that any infractions while driving could damage her credibility. Driving without lights certainly qualifies. But then again, that assumes the original story wasn't a spin.

Yesterday, Mintz told Us Weekly that, despite confirming the split himself in a statement over the weekend, “the rumors of our professional separation were over-exaggerated." Um, yeah, by Mintz.

What did Seth Godin say recently about going too far? In sum, if the second story doesn't hold up, the first story might be scrutinized even more. Very right.

Panning Parodies: Rush Limbaugh

Rush Limbaugh has seemingly revived the Don Imus debate despite coming under fire for very different reasons.

Whereas Imus made racially insensitive statements that some consider bad humor and others call rampant radio racism, Limbaugh has been airing a parody song entitled “Barack the Magic Negro,” a piece about African-American Sen. Barack Obama’s popularity with many white voters. While Obama's campaign has dismissed the parody as dumb and not something "anyone takes this too seriously,” some Limbaugh critics are attempting to do just that.

“We take these things seriously because there’s a consistent pattern of them making their way into the mainstream media and then the mainstream consciousness,” said Karl Frisch, a spokesman for Media Matters, as told to the Chicago Tribune. “It’s important to shoot these things down.”

The parody, which began in March, is receiving more attention now primarily because of the recent Imus case as well as increased threats with racial overtones being received by Obama. Such threats have prompted a special security detail to be assigned to him on the campaign trail.

The parody seems to poke less fun at Obama than it does Rev. Al Sharpton. The comedian singing the parody imitates Sharpton, bemoaning Obama’s popularity with whites who will, the lyrics predict, “vote for him and not for me ‘cause he’s not from da hood.”

As difficult as it is to do, an objective view might find that the parody is neither funny nor racist. It seems to be insensitive (perhaps ignorant and certainly offensive to some people) in its attempt to draw attention to presumed differences between the two men (Sharpton and Obama). Obama's campaign calls it right: it is not to be taken seriously.

In fact, taking the parody seriously, as Media Matters attempts to do, seems to risk more tension than the parody might generate on its own. It also seems to add more weight to a revived "PC" argument that censorship works. It does not.

No, I've never been a fan of name calling (especially along racial, religious, and economic lines), but I am a fan of the First Amendment. As such, I am predisposed to look at such issues differently.

Although name calling and unwarranted labeling causes an emotional reaction in all of us, I also think it makes more sense to let such rants stand because the words say a lot more about the name caller than the person or people being called a name. And if we overreact to other people's mistakes, it might say even more about us.

Case in point: I like Limbaugh all right, but perhaps he lost a little credibility airing this parody for so long. I used to like Media Matters somewhat, but it is becoming more and more difficult to like them when they pay a disproportionate amount of attention to what "people they like" say vs. what "people they don't like" say. It's silly at best and hypocritical at worst.

More importantly, we best serve ourselves by not giving in to our own fears by overreacting to people who call us names or poke fun at our faith, heritage, values, politics, professions, or even the color of our skin. Anytime you experience anger over what someone says, it might be worth considering where that anger comes from. Are we afraid they might be right or that other people might think they are right? Hopefully not; but often, sadly so.

I'm not saying we should ignore name calling or hate speech, but rather suggesting that there are ways to address ignorance without labeling it as racist (unless it is on its face). That might be more effective than censorship.

You know, at the end of the day, I'll probably disagree with Obama on politics, but today I agree with his dismissal of the parody. It was smart on his part. As for his heritage, it's as irrelevant to me as President Kennedy being Catholic or President Bush being from Texas. Try as some might to prove otherwise, labels and other nonsense sidebars really don't mean that much.

Embracing Change: Technorati

With all the buzz about social networks, I'm not surprised Technorati is embracing change. Not all the changes taking place warrant a news release like its partnership with PR Newswire (prompting public relations practitioners to take a harder look at social media). Some happen silently, seamlessly, and seemingly overnight.

One of the quieter changes taking place over at Technorati is how they organize "Favorites." Considering Technorati is the recognized authority on what's happening on the World "Live" Web by tracking 79.2 million blogs, I've always felt its Favorites List was grossly underutilized. That's likely to change in the days and weeks ahead now that Technorati has added "favored by" user icons to every blog overview page. There is also a "Favorites" widget that shows the last three posts from your favorite blogs on your blog, along with a search box limited to blogs you like.

I first noticed these changes a day or two ago when I was reorganizing my own "Favorites" list. The format was different, prompting me to notice a new "fan." So I clicked on over to our blog overview page and, well sure enough, there was an icon of "some guy" who seemed vaguely familiar to me.

Of course he looked familiar; he isn't just "some guy." He is none other than Geoff Livingston who writes the very poignant blog called The Buzz Bin. I had just added him to my Favorites the day before, shortly after learning more about his blog. But that's the way online networking works: linking to blogs you like because they have relevant content.

Technorati's improved approach to Favorites will certainly help do this too, provided bloggers avoid the temptation to participate in too many "Favorite" exchanges and link swap experiments. No, there is nothing wrong with such trades. However, if every blog becomes your Favorite, then you risk diluting the list's relevance in much the same way traffic generators damage analytics.

For example, it doesn't make sense for us to employ a traffic generator like AutoHits on this blog. Random traffic has virtually no meaning to our objectives. (We are testing AutoHits on another project, however.)

The same can be said for Favorite lists anywhere: if you add everyone just because you're hoping for higher rankings, then it really isn't a Favorite list at all. Heck, you might damage any chance of capturing measurable results beyond click-throughs. However, used wisely, you can create a great list of resources for you and your readers.

Promising Too Much: College Bound Aid

According to a news release, the Consumer Bankers Association (CBA) launched "a new financial literacy Web site to help raise awareness of the various loan and aid programs and to promote financial literacy among college bound students." The CBA, which was founded in 1919 in Arlington, Va., provides leadership, education, research and federal representation on retail banking issues such as privacy, fair lending, and consumer protection legislation/regulation.

The site, College Bound Aid, has merit and I don't want to diminish it, but the release miscommunicates the intent, in my opinion. The emphasis of the site is not financial literacy as much as it is about the Federal Family Education Loan Program (FFELP). FFELP is a public-private partnership in which private, nonprofit and state-based lenders make federally guaranteed student loans to students and parents.

Right on the site, it states that College Bound Aid is "an informational resource designed to raise awareness and promote understanding of the financial aid available to students and their families through the Federal Family Education Loan Program (FFELP). It is not a site intended to guide students to grants."

So why does the release quote CBA President Joe Belew, calling the site "a primer on the maze of programs and terminologies in this complex field," and claim to be a sound overview of how to think about the financial aspects of preparing for college? Sure, there is some of that, but even the structural organization of the site suggests that it is really about FFELP and related loans.

There is absolutely nothing wrong with launching a site that promotes FFELP (if you're looking for college aid, it might be worth consideration). However, the CBA would have been better off announcing that than convoluting its message and promising too much in the release. At best, it buries an opportunity to promote FFELP. At worst, it looks disingenuous.

The lesson here is to not overextend your organization's news by making it something bigger than it is. You never know with the media; the news you have might be just enough without any "public relations padding" needed.

Imitating Life: The Office

Reveille and NBC Universal Television Studios' 2006 Emmy award-winning show, The Office, proved its writers know something about life, comedy, and crisis communication.

Last Thursday's episode, "Product Recall," put Michael Scott (Steve Carell), regional manager of Dunder-Mifflin in crisis after a disgruntled employee at the paper mill put an obscene watermark on one of their most popular paper products. The paper was shipped to clients, including a local high school that used it for prom invitations.

Employing "pat" crisis communication techniques, Scott assembles a crisis team with Dwight Schrute (Rainn Wilson) in charge of a press conference. The thinking here is to always run to a crisis rather than from it. It's better to let the press know, Scott deduces, then to let them find out on their own.

Fortunately for Scott, Schrute is unsuccessful at securing CNN and other major news networks to cover the obscene paper problem. Unfortunately for him, a reporter from the Scranton Times does attend.

From here, it goes from bad to worse. Scott's idea for the press conference is to offer restitution to a major client in the form of free paper voucher (a "big" photo op check) and then spin the scandal into a "local company makes good with clients" story.

Instead, the client rejects the offer and demands Scott's resignation. Scott responds by kicking her out of the press conference and telling her to call the “Ungrateful Beeyotch Hotline.”

Realizing the Scranton Times might write a less than favorable recap, Scott makes an apology video that concludes his resignation is not an option and it would take a S.W.A.T. team to remove him from Dunder-Mifflin. (A few more minutes and the writers might have added that Scott could post the video on YouTube.)

This is really funny stuff. It might be even funnier if companies, armed with "pat" crisis communication plans, do not make similar mistakes.

In this case, Scott would have been better off being prepared for the press, but not begging for attention. (If the problem was life-threatening, it would be different.) Sometimes the best coverage of a crisis is no coverage at all.

Of course, had he not made a molehill into a mountain by hosting a press conference and inviting an unconfirmed client "ally," then there would have been no show last Thursday to make us smile.

You can find a quick recap of this misapplied Dunder-Mifflin approach to crisis communication by visiting the The Office Web site.

Overreacting Or Not: PC Magazine

The times … they are changing.

I didn't write about Steve Rubel's Twitter gaffe with PC Magazine when it happened. And for most, the story is over. Yet, for me, I'm still considering how it might represent some serious changes in media relations.

Background

Rubel is senior vice president at Edelman's me2revolution practice. Edelman is the largest independent global PR firm. So when Rubel put out a random Twit — “PC Mag is another. I have a free sub but it goes in the trash” — people noticed, especially Jim Louderback, editor in chief of PC Magazine.

Louderback's answer to the Twit can be seen in a blog post (above link). He asks, among other things, "Should I instruct the staff to avoid covering Edelman's clients? Ignore their requests for meetings, reviews and news stories? Blacklist the "Edelman.com" email domain in our exchange servers, effectively turning their requests into spam? If we're not relevant to Edelman's employees, then how could we be relevant to their clients?"

Analysis

From a pure public relations perspective, Rubel made a mistake and did the right thing by apologizing and offering clarification. (This is precisely the kind of stuff that makes me wonder how public relations practitioners might have to adjust for something like a random thought racing across Twitter.)

However, if we remove this pure public relations perspective from the equation, maybe we come up with a different answer, one that addresses Louderback's original question: "Boycott Edelman, or would that be over reacting?" (sic)

Maybe the question is best answered by the media's long-held position to not be held hostage by advertisers who threaten to pull media buys over unfavorable editorials.

Wouldn't a boycott of Edelman and its clients over an unfavorable comment about the magazine be the same thing? Should Rubel, who has since said he reads PC Magazine via RSS feeds, censor himself on critiquing publications because of his position?

Conclusion

I don't know. But what I do know is that Louderback might have been better off calling or e-mailing Rubel before writing the editorial … just as public relations practitioners prescribe to their clients after an unfavorable media attention. The outcome might have been more favorable for everyone.

Rubel, much like a publisher, could have then retracted, corrected, or amended his statement on his own instead of being "learned." Louderback might have even had an opportunity to find out why Rubel felt that way, enough so, apparently, to fire off the Twit.

Regardless of whether the original message was a good idea or not (it wasn't), the bigger story here, at least to me, is what this means for the relationship between public relations and the media? What does it mean?

The times … oh how they are changing.

Creating Connections: Blog Rolls, Favorites, Networks

Several months ago, on Christmas day, Seth Godin did something nice for a few dozen blogs. He posted them on his blog and encouraged people to visit. David Maister does something similar. He recognizes people who contribute to his blog via comments and trackbacks every month (I can't imagine how long that takes!). Scott Baradell at the Idea Grove does it from time to time too.

One of my favorite quotes from General George S. Patton is "Lead me, follow me, or get out of my way." And with that in mind, I'm inclined to follow and share some insights into the eclectic mix of blogs I visit and why (and no, they're not all on my blog roll). I'm not including everyone today to keep things manageable, but there's always a next time. Alpha order:

AgencyNext is a public relations firm that has taken a hard stand on seeing social media be taken seriously. I'm looking forward to seeing the outcome of their move from WordPress to Squarespace.

Blogversity. Amitai Givertz doesn't spend much time there these days (you're more likely to find him on Recruitomatic or RCI Recruitment Solutions. Without question, Ami puts the "T" in transparency. (He's often right to do it.)

Exceler8ion is Julian and Shannon Seery Gude's take on the world of social media and online recruitment marketing. Still one of the more visually appealing blogs I've come across with good content to boot. They test run tech too, sorting through the widgets to see what sticks.

FolioVision is a Bratislava-based international Web design and marketing company that has a lot to say about search engine optimizers, paid links, and theme sponsorship. The writing is solid and cuts right to the point.

John Cook's Venture Blog is the perfect example of how a reporter can make business reporting as exciting as it could be while embracing social media. Smart reporting in real time, all the time.

Liz Strauss is a perfect virtual manager who has the uncanny ability to write about what many of us do, except she can usually do it with fewer words. She offers skills and support to people working outside the traditional work setting.

Passion, People and Principles by David Maister is quite possibly the best blog to find a strategic management and business discussion taking place, right about now. Communicators who don't get "executives" really owe it to themselves to expand their knowledge base. Read Maister and you will.

Spin Thicket is the ultimate collection of communication and public relations critiques. There's nothing better. If you're not sure what to write about, you can always find something there. Scott Baradell's company's blog, Media Orchard by the Idea Grove, is equally well done. His buzz word index is red hot.

Recruiting Bloggers is the second home to the Recruiting Animal. He's the barn burner of the recruting world with a no-nonsense approach to just about anything. People love him, hate him, and everything in between. He's the reason I like recruiters.

Seth Godin. When Godin doesn't have something to say about the buzz in marketing, he makes it. It's about that simple, IMO. One of several blogs that I've shuffled over to Technorati favorites.

Tala Azar. I've read Tala Azar's blog for several years, even before I even started this blog, which is pretty amazing since she's 16. She's a great writer and it provides me a break from business. Her sister has a pretty nice blog too.

ToughSledding. Bill Sledzik consistently brings common sense to communication topics. He likes to point out he's not a "power blogger," but if I was a betting man ... he will be one day.

That rounds a dozen (and related) places I enjoy, all for different reasons. If you want to find even more beyond my sometimes changing blog shuffle, you can find more here, here and, very soon, here. The latter, RecruitingBlogs.com, I'll be writing more about next week or so.

In sum, there is no obvious connection to most of my lists, except that they are all great communicators with diverse styles. It's a mixed bag to be sure, but then again, I think communication folks like me need a mixed bag. It's all too easy to get lost in an area of expertise and miss out on what's happening next door, down the street, or across town.