tag:blogger.com,1999:blog-10282351.post3724876270853850332..comments2024-03-26T22:26:32.946-07:00Comments on by Richard R Becker: Blogging: Frontline CommunicationRichhttp://www.blogger.com/profile/11249654290264168416noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-10282351.post-337675290842492912007-07-11T15:19:00.000-07:002007-07-11T15:19:00.000-07:00Hi Robert, You're welcome. Thank you so much for d...Hi Robert, <BR/><BR/>You're welcome. Thank you so much for dropping by and offering clarification. <BR/><BR/>As it was revived from the article I interviewed you for several years ago, I'm not sure why there was discrepancy in defining the P. <BR/><BR/>Thinking back on it, it might be because we were discussing the importance of asking probing questions. (It may have even been that you had Richhttps://www.blogger.com/profile/11249654290264168416noreply@blogger.comtag:blogger.com,1999:blog-10282351.post-11996588315487744702007-07-10T20:22:00.000-07:002007-07-10T20:22:00.000-07:00Hi. It's nice to be quoted, and as the creator of ...Hi. It's nice to be quoted, and as the creator of the CARP model, I have to chip in and say that the P does not stand for Probe, but for Problem-solving. Actually Probe isn't such a bad idea, but the purpose of the model originally was to help seminar participants understand the importance of sequencing and timing when dealing with difficult and angry customers.<BR/><BR/>The point was to suggest Anonymoushttps://www.blogger.com/profile/08892919774227272096noreply@blogger.comtag:blogger.com,1999:blog-10282351.post-32341839934490402602007-06-18T07:50:00.000-07:002007-06-18T07:50:00.000-07:00Thanks JS. It seems you've figured out that when I...Thanks JS. It seems you've figured out that when I write about one thing, I'm sometimes writing about another (or a few others things) too. ;)<BR/><BR/>You've nailed where networks are trying to shift their thinking. Most companies today see the move from being product-centric to customer-centric as the next step in delivering a more profitable company. Given the emotional bond any show creates Richhttps://www.blogger.com/profile/11249654290264168416noreply@blogger.comtag:blogger.com,1999:blog-10282351.post-24918283119545541772007-06-17T14:23:00.000-07:002007-06-17T14:23:00.000-07:00"It would seem a satisfied customer with an emotio..."It would seem a satisfied customer with an emotional bond would be worth more than one driven by other motivations..."<BR/>Powerful comment. Of course, my immediate thought was that TV networks should consider this in regards to their viewers. Yes, networks want Nielsen viewers but what if they counted every viewer who had an emotional bond to a particular show? I bet there's be money in that Sweet Teahttps://www.blogger.com/profile/07672813719989448394noreply@blogger.com